(Senior) Product Manager - Client Platform

Ebury; Madrid; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive starting salary

Dedicated mentorship

Cutting‑edge technology

Clear career progression

Dynamic culture

Generous benefits package

Central Madrid office

Descripción de la vacante

Ebury in Madrid is seeking a Product Manager to own the communications platform end-to-end, shaping the why, what, and how across channels like email, push, and chat. You will partner with engineering to design scalable services, drive alignment, and set metrics for impact.

You will lead a cross-functional effort to evolve the communications stack, balancing reliability, speed, and user experience while aligning with the broader product strategy.

Formación

• Minimum 2–3 years in Product for fintech or SaaS, or engineering/tech background moving into product.
• Experience taking existing capability and re-platforming or scaling it.
• Able to own capabilities end-to-end and drive architecture discussions.
• Strong cross-functional influence across engineering and other product teams.

Responsabilidades

• Own the Comms product area end to end: why, what, how, reporting to the Client Platform domain lead.
• Set long-term vision for client/internal communications across Ebury.
• Define and prioritise a scalable roadmap for Push Notifications, Attachments, Statements, and in-platform Chat.
• Learn current capabilities, identify bottlenecks, and design services that unlock future growth.

Conocimientos

Product management

Builder's instinct

Technical fluency

Systems thinking

Metric-driven

Herramientas

Zendesk

Intercom

Email delivery platforms

Push notification services

Descripción del empleo

Madrid

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Product

Ebury Madrid Office - Hybrid: 4 days in the office, 1 day working from home per week

Do you want to own the products that make sure every message we send a client - lands, matters, and gets acted on? Do you look at how a business communicates with its clients today and see the future it could become - richer, faster, more connected - before anyone else does?

If you are result oriented, a problem solver hungry to turn something that already works into something that scales, then Ebury is the place for you!

What you’ll do

• You will own the Comms product area end to end - the why, the what, and the how - reporting directly into the Client Platform domain product lead.
• You will set the long-term vision for how clients and internal teams communicate across Ebury - and what that experience should feel like a few years from now, not just what it needs to do today.
• You will define and prioritise the roadmap to stand up Push Notifications, Attachments, Statements, and in-platform Chat as scalable services in their own right, alongside evolving the existing Email service - and identify what comes next as the platform and client expectations grow.
• You will learn how these capabilities work today, spot where they're holding the business back, and design the services that unlock what comes next.

Execution & Delivery

• You will work embedded with Engineering, not handing off requirements and waiting - shaping the technical approach together, staying close enough to the architecture and trade-offs to make sharp calls in the moment, and unblocking delivery from the inside rather than from a spec.
• You will set the success metrics for Comms (deliverability, engagement, latency, reliability) - track them, and let data drive what you prioritise and how you measure impact.
• You will work across teams to make sure Push, Attachments, Statements, and Chat each become services the rest of the platform can build on, not just features that happen to exist.
• You will stay grounded in the mechanics of communications infrastructure - delivery, templating, channels, compliance - while always asking how each service fits the wider platform.
• You will gather feedback from the teams and clients you serve, run your Show & Tell, and be the go‑to person for your product.

What you’ll need

We're not looking for someone to simply maintain an inbox. We need a product manager who can take capabilities that already work and turn them into standalone, scalable services the whole platform can rely on.

• Product Management: Minimum 2-3 years in Product for a fintech or SaaS business, ideally with experience taking an existing capability and re-platforming or scaling it, OR a strong engineering/technical background moving into product, comfortable owning ambiguous scaling problems.
• Builder's instinct: you know how to take something that already works, re-architect it as a standalone service, and grow it without breaking what clients depend on.
• Technical fluency: you're comfortable in architecture discussions, can follow a system diagram or a code review, and work with engineers as a peer, not just a stakeholder handing off a spec.
• Systems thinking: you understand how communications channels (email, push, documents, live chat) connect to the rest of a platform, and design for the long term. Comfort with comms/messaging infrastructure (email delivery platforms, push notification services, document generation, live chat or case-management tools such as Zendesk, Intercom, or similar) as context for the work.
• Metric-driven: you set baselines, define targets, and let the numbers - not opinions - decide what to build and whether it worked. Comfortable using modern tools, including AI, to work faster and sharpen your thinking. Strong cross-functional influence across engineering and other product teams.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Madrid Office: A fantastic location with excellent transport links.

You can also connect with me on LinkedIn

#LI-DNP

About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Important Security Notice for Job Applicants

Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice to Recruitment Agencies and Search Firms

Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement

Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.