Senior IT Onsite Support Engineer

Stefanini EMEA; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A global tech consulting company is seeking an experienced IT Support Specialist in Barcelona to provide high-level customer service and hands-on support. Responsibilities include resolving hardware and software issues, maintaining user account information, and coordinating with vendors. Candidates should have at least 5 years of onsite support experience, ITIL V3 Foundation Certification, and advanced skills in MS Office 365. Proficiency in the local language and English is required.

Formación

• At least 5 years' experience in onsite support.
• ITIL V3 Foundation Certification (recommended).
• Proficiency in the local language and a good level of English required.

Responsabilidades

• Provide a high level of customer service and hands-on support.
• Ensure timely resolution of support requests and incidents.
• Provide troubleshooting and problem resolution support for network devices.

Conocimientos

Onsite support experience

ITIL V3 Foundation Certification

Advanced MS Office 365 skills

Basic Networking skills

Customer service skills

Herramientas

Webex

Skype for Business

Zoom

Descripción del empleo

A global tech consulting company is seeking an experienced IT Support Specialist in Barcelona to provide high-level customer service and hands-on support. Responsibilities include resolving hardware and software issues, maintaining user account information, and coordinating with vendors. Candidates should have at least 5 years of onsite support experience, ITIL V3 Foundation Certification, and advanced skills in MS Office 365. Proficiency in the local language and English is required.