Senior Director, Customer Services

Denodo; Comunidad de Madrid; On-site; EUR 140,000 - 190,000; Full time

Job summary

Denodo is seeking a Senior Director, Customer Services to shape the evolution of our consulting and support organization in Europe, the Middle East, and Africa. You will coordinate with Sales, Product Management, and Partners to grow platform adoption across the region.

You will manage regional teams, mentor staff, and drive commercial objectives while traveling up to 40% as needed.

Qualifications

• University degree in information systems or computer science.
• Fluent in English; additional languages a plus.
• Proven experience leading 25+ people in fast-growing organisations.
• Willingness to travel up to 40%.

Responsibilities

• Develop strategic plans to evolve Denodo’s EMEA service offerings.
• Align service offerings with customer segmentation, value, scope, collateral and pricing.
• Lead delivery of consulting and support services; oversee resources and delivery.
• Be accountable for bookings, revenue, gross margin and utilization.
• Own operational metrics like time-to-value and on-time completion.
• Build and scale EMEA service operations across locations.
• Collaborate with Sales and Partner teams to extend the partner ecosystem.

Skills

Leadership

Strategic planning

Customer success

Project management

Team building

English fluency

Education

University degree in information systems or computer science

Job description

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Senior Director, Customer Services

Job Category: Product & Solutions

Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo’s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .

We are a fast-growing, international organization with teams across four continents and we work with a cutting-edgetechnology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way

Job Description

Denodo is a leader in the data space with an award-winning platform for data integration, management, and delivery. To match the depth and breadth of our growing customer base, we are looking for a dynamic, thoughtful, and results-oriented leader to shape the evolution of our consulting and support organization in Europe and the Middle East (EMEA).

This transformational role will have functional responsibilities in Customer Success and coordinate with leadership in Sales, Product Management, and with Partners to increase and advance the adoption of our platform in the European market. There are strategic and tactical aspects to skillfully balance the different priorities and goals, both internally and externally.

In this unique role, you will be a critical contributor to the overall success and future growth of Denodo to manage the regional team, interact with customers and partners, mentor and grow new and existing staff, and deliver on commercial objectives.

The person can be based in Munich, Madrid or Paris.

Job Responsibilities & Duties

• Develop strategic plans to build and evolve Denodo’s transformational service offerings in EMEA
• Align service offerings with customer segmentation, including value positioning, scope of services, collateral and pricing
• Lead delivery of consulting and support services to our customers, overseeing resource management, project delivery and operational success metrics
• Be accountable for services financial goals and metrics, including bookings, revenue, gross margin and utilization
• Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects
• Build and scale EMEA service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
• Advocate for the appropriate use of services, assisting Sales and Customer Success with selling and serving as an executive sponsor to our strategic customers
• Support the implementation of the partner strategy and ecosystem in collaboration with our Partner Sales and Success/Delivery teams to maintain a global network of certified partners that deliver with consistent quality
• Build out teams in multiple office locations across EMEA, hiring talent at various levels (from campus / new hires to senior, experienced profiles)

Desired Skills & Experience

• University Degree in information systems or computer science (Bachelor or Masters)
• Fluent in English, demonstrating excellent verbal and written communication skills to be able to interact with technical and business counterparts. Ability to speak at least one of the following languages (French, German, Italian, Spanish) will be a plus.
• Demonstrated and progressive experience managing, leading and delivering professional services across multiple functions (consulting, implementation, training, project management) and with partners
• Proven experience building and leading a team of 25+ people in fast-paced, growing company
• Defined examples of including services in a subscription-based business model, delivering on-premises and SaaS solutions
• Demonstrated experience building and scaling a professional services business with accountability for financial targets
• Experience in different areas of the data management ecosystem (storage, compute, governance, development, etc.)
• Ability to travel up to 40%

Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.

We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.