Senior Customer Success Engineer

CyberArk; Barcelona; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading cybersecurity firm in Barcelona is seeking a Senior Customer Success Engineer to act as a trusted advisor and product specialist. You will guide customers through onboarding, provide strategic advisories, and collaborate cross-functionally to ensure customer satisfaction. With a strong background in SaaS and enterprise environments, you are expected to develop impactful content and mentor team members. This full-time position fosters diversity and inclusion in the workplace.

Formación

• 8 years of experience in customer success engineering or related fields.
• Proven track record in managing enterprise portfolios.
• Strong background in SaaS Privileged Access Management.

Responsabilidades

• Guide new customers through onboarding and migration.
• Conduct advanced CyberArk Blueprint sessions.
• Provide strategic advisory and prescriptive recommendations.
• Drive ongoing customer engagement through targeted programs.
• Collaborate with internal teams for a unified customer journey.
• Develop and deliver high-impact content for diverse audiences.

Conocimientos

Excellent communication and presentation skills

Ability to anticipate risks

Strong organizational and project management skills

Descripción del empleo

As a Senior Customer Success Engineer at CyberArk you will be a trusted technical advisor and product specialist within our Customer Success organization. Leveraging your deep solution expertise strong consultative skills and executive presence you will drive adoption accelerate time-to-value and lead onboarding and success engagements for our most strategic and enterprise customers.

You will collaborate closely with Customer Success Managers Professional Services Sales / Pre-Sales Product Management and Channel teams to deliver a seamless customer experience and ensure long-term value addition to leading complex technical initiatives you will also mentor peers act as an escalation point for critical issues and provide structured feedback to influence product direction.

Responsibilities

• Onboarding & Adoption : Guide new customers through the initial stages of their product journey ensuring a smooth onboarding and migration experience by partnering with Onboarding CSMs Professional Services Sales and Channel teams.
• Strategic Advisory : Conduct advanced CyberArk Blueprint sessions aligning Identity Security best practices with customer business and security outcomes.
• Consultative Guidance : Act as a trusted advisor providing prescriptive recommendations tailored to customer risk compliance and security objectives.
• Customer Engagement : Drive ongoing engagement through targeted programs success reviews technical workshops and community involvement.
• Cross-Functional Collaboration : Partner with internal teams to deliver a unified customer journey and act as the senior technical point of contact in complex accounts.
• Content & Thought Leadership : Develop and deliver high-impact content (webinars blogs success sessions) for both technical and executive audiences.
• Mentorship & Escalations : Mentor junior CSEs lead best-practice sharing and act as an escalation point for technical or adoption challenges.

Qualifications

• 8 years of professional experience in customer success engineering consulting or post-sales technical account management in an enterprise software or SaaS security vendor.
• Proven track record managing enterprise portfolios and delivering measurable business outcomes in large enterprise environments.
• Strong background in SaaS Privileged Access Management and / or Identity & Access Management (IAM)

Technical Expertise

• Deep understanding of PAM Solutions with the ability to explain the CyberArk Identity Security Platform key benefits and cross-solution architectures.
• Strong knowledge of hybrid IT environments including Active Directory LDAP Azure AD and other IDPs.
• Good understanding of security frameworks (Zero Trust NIST Essential 8 CIS Controls) and risk management principles.
• Hands-on experience with Windows / Active Directory administration UNIX / Linux Cloud IaaS (AWS Azure GCP) and databases.
• Broad knowledge of enterprise technologies including networking systems administration and application security.

Skills & Certifications

• Excellent communication and presentation skills able to simplify complex concepts for technical and executive audiences.
• Ability to anticipate risks resolve complex technical issues and drive consensus across stakeholders.
• Strong organizational and project management skills with ability to manage multiple complex initiatives simultaneously.
• Relevant certifications (Security CISSP cloud security or similar) preferred.

Additional Information

We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.

CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

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Remote Work

No

Employment Type

Full-time

Key Skills

Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting

Department / Functional Area

Sales

Experience

years

Vacancy

1