Senior Business Analyst, CRM - Remote, Spain

Slipstream Life Sciences; Spain; On-site; EUR 70,000 - 110,000; Full time

Job summary

Slipstream Life Sciences is seeking a Senior Business Analyst – CRM to lead business analysis on our most complex Veeva CRM engagements across Europe. In this individual‑contributor role, you’ll own requirements, solution design, and stakeholder relationships, setting the standard for quality in European deployments.

You will partner with clients across multiple markets, translate regional needs into scalable, future‑state processes, and collaborate with architects, consultants, and developers

Qualifications

• 10+ years of Business Analyst experience within enterprise software implementations.
• 7+ years hands-on experience working with Veeva CRM in the Life Sciences industry.
• Strong understanding of enterprise SaaS engagements across Europe.

Responsibilities

• Lead BA on complex, multi-country Veeva CRM engagements across Europe.
• Partner with business stakeholders across multiple European markets to understand goals and translate local needs into pan-European CRM strategy.
• Lead requirements gathering workshops and ensure business needs are translated into clear functional requirements and user stories.
• Design future-state business processes and recommend best practices using Veeva CRM across EU regulatory and commercial nuances.
• Collaborate with Solution Architects, Configuration Consultants, and Developers to deliver scalable, high-quality solutions.
• Produce and quality-check business requirements, process flows, and functional specifications for European engagements.
• Support data migration validation, integration testing, deployment activities, and post-go-live support for European client engagements.
• Build strong relationships with client stakeholders across Europe as a trusted senior advisor.

Skills

Veeva CRM

Business Analysis

Requirements Gathering

Stakeholder Management

Regulatory Knowledge

Cross-country Delivery

Tools

Veeva CRM

Job description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry‑leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

We’re looking for a Senior Business Analyst ‑ CRM, to lead business analysis on our most complex Veeva CRM engagements across the region. In this individual‑contributor delivery role, you’ll act as the senior BA on multi‑country implementations ‑ owning requirements, solution design, and stakeholder relationships on the ground, and setting the standard for how business analysis is done on European engagements.

If you enjoy taking ownership of complex, multi‑country CRM delivery, working directly with senior client stakeholders, and turning intricate regional requirements into practical, scalable solutions, we’d love to hear from you.

What You’ll Do

• Act as the Business Analyst on complex, multi‑country Veeva CRM engagements across Europe, setting the standard for requirements quality and solution design.
• Partner with business stakeholders across multiple European markets to understand their goals, challenges, and business processes, reconciling local needs with pan‑European CRM strategy.
• Lead requirements gathering workshops for complex, multi‑country engagements and ensure business needs are translated into clear functional requirements and user stories.
• Design future‑state business processes and recommend best practices using Veeva CRM, accounting for country‑specific regulatory and commercial nuances across the EU.
• Collaborate with Solution Architects, Configuration Consultants, and Developers to deliver scalable, high‑quality solutions across European client engagements.
• Produce and quality‑check business requirements, process flows, functional specifications, and other project documentation for European engagements.
• Support solution design across Veeva CRM capabilities such as Call Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and Align.
• Analyze business data, KPIs, and operational metrics across European engagements to identify opportunities for process improvement and standardization.
• Plan and facilitate User Acceptance Testing (UAT) across engagements, including test scripts, coordination, defect management, and business sign‑off.
• Work closely with Project and Program Managers to manage scope, prioritize requirements, resolve issues, and support delivery across engagements.
• Support data migration validation, integration testing, deployment activities, and post‑go‑live support for European client engagements.
• Build strong relationships with client stakeholders across Europe and act as a trusted senior advisor throughout the implementation lifecycle.
• Support continuous improvement initiatives across the European CRM practice, identifying opportunities to optimize processes and maximize value from the Veeva platform.
• Contribute to European business development activities, including scoping support and proposal input for new and existing clients.

What We’re Looking For

• 10+ years of Business Analyst experience within enterprise software implementations.
• 7+ years of hands‑on experience working with Veeva CRM in the Life Sciences industry.
• Strong understanding. . . .