Senior Account Manager: Lead Strategic Client Partnerships

Blue_SP; San Pedro de Alcántara; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital marketing firm in San Pedro de Alcántara seeks a Senior Account Manager to ensure high-quality communication and support to strategic clients. The ideal candidate will guide team members, manage key accounts, and foster a collaborative culture. Applicants should have strong leadership, client management experience, and excellent English skills. The position offers a great working environment, remote Fridays, health insurance, and other benefits.

Servicios

Health insurance

Flexible remuneration for meals, transport, and nursery

Coffee, tea, and fresh fruit every day

In-office events and celebrations

Formación

• Strong leadership and communication skills with the ability to guide and motivate team members.
• High level of client relationship management experience.
• Ability to act quickly under pressure and handle escalations in a professional manner.

Responsabilidades

• Support and guide Client Relationship Specialists in their daily client communications.
• Ensure timely responses to internal requests that require client communication.
• Hold regular online meetings with clients to maintain satisfaction and retention.
• Act as the senior escalation point for client requests.
• Maintain strong relationships with strategic clients.
• Monitor client satisfaction rates and collaborate on improvement actions.
• Provide feedback and best practices to ensure consistency.

Conocimientos

Strong leadership and communication skills

English proficiency

High level of client relationship management experience

Ability to handle escalations professionally

Organized, proactive, and detail-oriented

Understanding of account management processes

Experience managing strategic accounts

Descripción del empleo

A leading digital marketing firm in San Pedro de Alcántara seeks a Senior Account Manager to ensure high-quality communication and support to strategic clients. The ideal candidate will guide team members, manage key accounts, and foster a collaborative culture. Applicants should have strong leadership, client management experience, and excellent English skills. The position offers a great working environment, remote Fridays, health insurance, and other benefits.