Senior Account Manager

Livo; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A fast-scaling healthtech company in Barcelona is seeking a Senior Account Manager to drive strategic relationships with major healthcare partners across Spain. You will lead client implementations, identify growth opportunities, and collaborate with various teams to influence platform evolution. The ideal candidate has over 5 years of experience in account management, a strong commercial mindset, and excellent communication skills in English and Spanish. This role offers a competitive salary and equity package, along with opportunities for professional growth.

Servicios

Beautiful office in Barcelona

Continuous learning opportunities

Regular team-building activities

Competitive salary and equity package

Formación

• 5+ years of experience in Account Management or Customer Success.
• Proven ability to manage complex accounts with multiple stakeholders.
• Experience with healthtech, SaaS, HR tech, or strategic consulting.

Responsabilidades

• Serve as primary contact for strategic healthcare accounts.
• Lead client lifecycle: implementation, onboarding, platform adoption.
• Identify growth opportunities and present new solutions.
• Analyse data to design initiatives that improve retention.
• Work closely with Product, Operations, and Support teams.
• Prepare and deliver insights and reports for decision-making.
• Support contract negotiations and renewals.

Conocimientos

Account Management

Customer Success

Consultative B2B roles

Strong commercial mindset

Analytical skills

Communication skills in English

Communication skills in Spanish

Herramientas

CRM tools

SaaS platforms

Google Workspace

Descripción del empleo

About Livo

At Livowe connect healthcare organisations with health professionaltalent through technology that enables flexible, efficient, and inclusive workforce models.

Role Overview

As a Senior Account Manager, you will lead strategic relationships with major healthcare partners across Spain. You will deeply understand their operational challenges, drive adoption of our Workforce Orchestration platform, and maximise long-term value for both clients and Livo. Your role will be essential in accelerating digital transformation in hospitals and clinical networks.

Key Responsibilities

Serve as the primary contact for strategic healthcare accounts, ensuring strong collaboration and high satisfaction.

Lead the client lifecycle: implementation, onboarding, platform adoption, and ongoing success.

Identify growth opportunities (upsell/cross-sell) and present new solutions with a consultative approach.

Analyse operational and satisfaction data to design initiatives that improve retention and performance.

Work closely with Product, Operations, and Support teams to channel client feedback and influence platform evolution.

Prepare and deliver key insights, reports, and business reviews to support decision-making.

Support contract negotiations and renewals, ensuring stable and flexible agreements.

Profile

5+ years of experience in Account Management, Customer Success, or consultative B2B roles, ideally in healthtech, SaaS, HR tech, or strategic consulting.

Proven ability to manage complex accounts with multiple stakeholders at both operational and senior levels.

Strong commercial mindset with the ability to identify opportunities and drive retention.

High degree of ownership, proactivity, and empathy when working with clients and internal teams.

Analytical skills to interpret usage, performance, and satisfaction metrics.

Excellent communication skills in English and Spanish.

Experience with CRM tools, SaaS platforms, and Google Workspace.

Valuable: experience in digital transformation within hospitals or large healthcare organisations.

What We Offer

A high-impact, full-time role where you're free to directly shape the growth and operations of a fast-scaling healthtech company.

Ownership of strategic accounts and exposure to mission-critical decisions from day one.

The opportunity to collaborate with a talented, passionate, and product-driven team redefining workforce management in healthcare.

A collaborative, energetic, and mission-driven environment — we move fast, we learn together, and we care deeply about our users.

Beautiful offices in the heart of Barcelona (Paseo de Gracia), filled with natural light, great coffee, and a strong team culture.

Continuous learning opportunities, professional development, and room to grow into leadership roles.

Regular team-building activities and social events every two months, plus more perks in the pipeline.

Competitive salary and equity package, aligned with your experience and impact.