Security Device Technician

Kudelski Security; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading cybersecurity company is seeking a Security Device Technician in Madrid to ensure smooth security operations and technical support for clients. Responsibilities include managing security devices, resolving health issues, and improving operational procedures. Ideal candidates have a background in IT security, strong problem-solving skills, and experience with Linux and Windows systems. Join a rapidly growing firm making a significant impact on cybersecurity strategy.

Servicios

Opportunity for career growth

Dynamic work environment

Work with state-of-the-art technology

Formación

• Passion for cybersecurity with continuous learning.
• Experience in IT security or networking.
• Effective analysis and resolution of platform-related issues.

Responsabilidades

• Resolve device health issues as the first point of contact.
• Maintain log sources and perform routine tasks.
• Participate in building and maintaining Standard Operations Procedures.

Conocimientos

Cybersecurity knowledge

Problem-solving

Technical communication

Team collaboration

Educación

CFC in computer science

Herramientas

Linux

Windows

NGAV

SIEM

Firewalls

Descripción del empleo

Your Mission

As part of our Managed Detection and Response department, your mission will be to help us provide the best-in-class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customer’s life more secure. The Security Device Technician is responsible for handling cases, ensuring smooth security operations, and supporting health monitoring processes. This role is critical in maintaining the efficiency of security infrastructure by providing technical support, improving automation, and ensuring timely case resolution.

If you :

• Are passionate about cybersecurity and are constantly developing your knowledge
• Are eager to learn and to manage state-of-the-art security technologies
• Are at ease in a fast-paced environment and able to get out of your comfort zone
• Enjoy actively contributing to improving the services offered to clients
• Are motivated by working directly with customers

This position could be for you.

Your Responsibilities will be to :

• Serve as the first point of contact to help resolve device health issues
• Perform log sources maintenance and other recurrent tasks
• Utilize and suggest improvements to our automation playbooks
• Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices
• Help manage the configuration and monitor the health of customers’ security devices. You will do this by responding to and resolving, in a timely manner, clients’ requests such as service requests, change requests or operational incidents
• Escalate complex cases to level 2 security device engineers with all necessary information
• Update security devices according to service roadmap and guidance from the Platform engineering group
• Grow and maintain your knowledge of our products and services portfolio

This role involves :

• Understanding the business and environment of our customers
• Frequent contacts with customers at both technical and managerial levels
• Internal transversal interactions with various groups (Operational Analysts, Platform Engineers, Integration Engineers, DevOps…)

Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customers’ lives more secure.

You are :

• Able to analyze and resolve platform-related issues effectively
• Willing to investigate and understand platform related issues
• A team-player who can collaborate in a high-paced security operations environment
• At ease with solving problems
• Dynamic, with strong interpersonal and communication skills
• Autonomous, self-taught, and transparent

You have :

• A CFC in computer science
• Experience in IT security, networking, or related fields
• Experience with both Linux and Windows operating systems
• Spanish in English

These would be a plus :

• Experience with one or more of the following technologies : NGAV, SIEM, Vulnerability Scanning, Firewalls
• Experience in a client facing role
• Technical certifications on vendors’ product
• French or any other languages

Join us and be part of a rapidly growing company with locations in Switzerland, Spain and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.

If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today.