SAP Incident Delivery Manager

H-E Parts; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking an experienced SAP Service Delivery Manager in Madrid to oversee the incident lifecycle from detection to resolution. The ideal candidate will have over 8 years of experience managing SAP AMS portfolios and must possess strong leadership and communication skills. This role offers opportunities for professional growth and is part of a dynamic team committed to a sustainable energy future.

Servicios

Competitive benefits package

Training budget

International experience opportunities

Formación

• Minimum 8 years managing SAP AMS portfolio.
• Proficiency in spoken & written English required.
• SAP Functional or ABAP experience needed.

Responsabilidades

• Lead end-to-end incident lifecycle from detection to resolution.
• Monitor incident queues and coordinate support team efforts.
• Facilitate post-incident reviews to implement corrective actions.

Conocimientos

Incident Management

Excellent communication

Analytical mindset

Educación

Bachelor's or Master’s degree

Herramientas

Service Now

Power BI

Descripción del empleo

Location: Krakow, Lesser Poland, Poland

Job ID: R0102226

Date Posted: 2025-08-07

Company Name: HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category): IT, Telecom & Internet

Job Schedule: Full time

Remote: Yes

Job Description

To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.

How you’ll make an impact

• Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
• Monitor incident queues, elevate issues as necessary, and coordinate efforts across support team to ensure swift resolution.
• Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA.
• Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
• Continuously evaluate and improve incident management processes, tools and workflows.
• Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Education & experience: Bachelor's or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must.
• Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes.
• Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities.
• Hard skills: Analytical mindset with problem solving skills.
• Tolls experience: Experience with incident management tools (e.g., Service Now, Power BI).
• Language experience: Proficiency in both spoken & written English language is required.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon‑neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

http://www.hitachienergy.com/

We offer

• Contract: Contract of employment
• Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.
• Growth possibility: training budget & training platform, changing role withing organization
• Possibility to gain experience in international environment
• Possibility to work for industry leader in green energy solution

Recruitment process

• Screening with recruiter
• Meeting with manager
• Offer

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.