Salesforce Service Lead

dentsu; Granada; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading digital company in Granada is seeking a Salesforce Service Lead to manage service delivery and client relationships. This role requires at least 4 years of Salesforce Consulting experience, strong communication skills, and a high level of English. The position offers a permanent contract, flexible schedule, health insurance, and opportunities for professional development.

Servicios

Permanent contract

Flexible schedule

Health insurance

Certifications plan

Home office options

Flexible retribution

Formación

• At least 4 years of experience as a Salesforce Consultant or in a similar role.
• Experience working with Agile methodologies.
• Strong communication and presentation skills.
• Intermediate-High Level of English (reading, writing, listening and speaking).

Responsabilidades

• Provide support in Pre-sales tasks for assigned accounts.
• Manage service progress to ensure deadlines and budget are met.
• Facilitate change requests and supervise service documentation.
• Ensure customer satisfaction regarding the service.

Conocimientos

Salesforce Consulting

Agile methodologies

Communication skills

English (Intermediate-High)

Descripción del empleo

Overview

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.

Responsibilities

• Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.
• Share with the service team the client's vision, goals, and expectations.
• When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
• Manage service progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
• Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.
• Alert operations management about potential deviations.
• Supervise all incoming and outgoing service documentation.
• Lead the resolution of problems arising from service evolution.
• Pursue customer satisfaction regarding the service.
• Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.
• Responsible for sending customer satisfaction surveys regarding the service.
• Identify potential Up & Cross Selling opportunities for the account.

Mandatory Skills

• At least 4 years of experience as a Salesforce Consultant or similar role.
• Experience working with Agile methodologies.
• Strong communication and presentation skills
• Intermediate-High Level of English (reading, writing, listening and speaking)

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.