Salesforce Project Manager

dentsu; Zaragoza; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital company in Zaragoza seeks an experienced Project Manager to manage customer experience projects. You'll oversee pre-sales tasks, ensure project deliverables, and facilitate client satisfaction. Ideal candidates have over 5 years of PM experience and knowledge of CRM implementation. A permanent contract and flexible working models, including home office options, are offered.

Servicios

Permanent contract

Flexible Schedule

Certifications plan

Home Office options

Flexible retribution

Health insurance

Professional development

Formación

• +5 years of experience in PM roles.
• +3 years participating in end-to-end CRM implementation processes.
• Medium – high level of English.

Responsabilidades

• Provide support in the pre-sales tasks of assigned accounts.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests and alert operations management of potential deviations.
• Monitor all incoming and outgoing project documentation.

Conocimientos

Project Management

Agile methodologies (SCRUM, Jira)

Customer relationship management

English proficiency

Descripción del empleo

Overview

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager.

Responsibilities

• Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
• Alert operations management of potential deviations. Establish communication and risk mitigation plans.
• Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
• Lead project demos for the client.
• Lead the resolution of issues arising from project implementation.
• Lead the relationship and pursue customer satisfaction regarding the project.
• Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
• Responsible for sending customer satisfaction surveys regarding the project.
• Identify potential Up & Cross-Selling opportunities for the account.
• Lead team retrospectives and identify potential internal improvements.
• Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Experience needed

• +5 years of experience in PM roles.

• +3 years participating in end-to-end CRM implementation processes.

• Experience working with agile methodologies (SCRUM, Jira, etc.).

• Medium – high level of English.

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.