SALESFORCE PROJECT MANAGER

JR Spain; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de Customer Experience busca un Project Manager para liderar proyectos de implementación de CRM. La persona ideal tiene más de 5 años de experiencia en gestión de proyectos y un sólido conocimiento en metodologías ágiles. Ofrecemos un contrato permanente, flexibilidad horaria y oportunidades de crecimiento profesional.

Servicios

Seguro de salud

Plan de certificaciones

Soporte de Home Office

Retribución flexible

Formación

• +5 años en roles de gestión de proyectos.
• +3 años en implementación de CRM de inicio a fin.
• Nivel medio-alto de inglés.

Responsabilidades

• Proveer apoyo en las tareas de pre-venta y diseño de soluciones.
• Asignar y supervisar las tareas del equipo.
• Gestionar el progreso del proyecto para cumplir plazos y presupuestos.

Conocimientos

Gestión de Proyectos

Metodologías Ágiles

Inglés

Herramientas

Jira

Descripción del empleo

Social network you want to login/join with:

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation. We are looking for a Project Manager.

Responsibilities:

• Provide support in pre-sales tasks: solution design, estimation, planning, and assumptions. Share client vision, objectives, and expectations with the project team.
• Assign and supervise team tasks, managing assignments, vacations, and absences.
• Manage project progress to meet deadlines, scope, and budget.
• Facilitate change requests, informing all parties of schedule and budget impacts.
• Provide project progress updates to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
• Alert management of potential deviations. Establish communication and risk mitigation plans.
• Monitor project documentation and ensure deliverables meet quality standards.
• Lead project demos and resolve issues during implementation.
• Maintain customer satisfaction and relationship management.
• Ensure objectives are met, evaluate project success, and identify improvement areas.
• Send customer satisfaction surveys post-project.
• Identify Up & Cross-Selling opportunities.
• Lead team retrospectives and internal improvements.
• Participate in team development, training, and supervision.

Experience Needed:

• +5 years in Project Management roles.
• +3 years in end-to-end CRM implementation.
• Experience with agile methodologies (SCRUM, Jira, etc.).
• Medium-high level of English proficiency.

What We Offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Certifications plan to enhance skills.
• Home Office support.
• Flexible retribution options (public transport, meal tickets, etc.).
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for professional growth.

About Us:

Omega CRM, a Merkle company, specialises in accelerating Business Experience (BX) through customer-centric solutions, technology, and data, enhanced by AI. We are part of the largest Customer Experience Management (CXM) agency in Spain, with over 23 years of experience, a diverse team, and numerous certifications. We operate across industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences. Client satisfaction is our priority, and we have received awards such as Salesforce Partner of the Year FY23. We value growth through people, guided by our core values of Talent, Flexibility, Commitment, and Innovation, growing together as a team.