Salesforce Developer Support Specialist

GFT Technologies SE; Alcobendas; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading tech company in Alcobendas is seeking a proactive Salesforce Technical Support Specialist / Administrator. This role involves supporting end users, resolving technical issues, and improving the Salesforce system. The ideal candidate should have a Bachelor in Computer Science or one year of IT experience, with strong communication and problem-solving skills. You'll work in a collaborative international environment, making a real impact on our customers' success.

Formación

• 1 year experience in an IT position required.
• Committed to Service Delivery with autonomy.
• Team-oriented with good documentation habits.

Responsabilidades

• First point of contact for Salesforce related queries.
• Troubleshoot and resolve Salesforce issues.
• Support business analysts in technical areas.

Conocimientos

Fluent English communication skills (minimum B2 level or equivalent)

Problem-solving

Basic SQL knowledge

High level knowledge in MS Office suite

Excellent communication skills

Educación

Bachelor in Computer Science

Herramientas

Salesforce

IT ticketing systems

Descripción del empleo

GFT is a pioneering company in digital transformation. We design AI‑centric business solutions , modernize IT infrastructures, and develop next‑generation core systems for leading companies in the banking, insurance, and industrial sectors. Working closely with our clients, we push boundaries to help them reach their full potential.

What are we looking for?

We’re seeking a proactive and detail‑oriented Salesforce Technical Support Specialist / Administrator to join our global GFT team. You’ll help ensure our Salesforce platform runs smoothly by supporting end users, resolving technical issues, and improving our system landscape. This role is ideal for someone who enjoys problem‑solving, continuous learning, and collaborating in an international environment.

Key tasks and responsibilities

• First point of contact for Salesforce related queries via ticketing system
• Troubleshoot and resolution of Salesforce issues (such as login problems, data access issues, report errors, interfaces)
• Support to business analysts in technical area to establish solutions and changes
• Provide technical advisory to our internal customers to follow the best practices
• Support other internal IT departments
• Support in building up common knowledge base in team (document solutions, FAQs, and troubleshooting steps)
• Identify recurring issues and recommend technical or process improvements

Skills & Competencies

• A Bachelor in Computer Science or 1 year experience in an IT position.
• Basic SQL knowledge
• High level knowledge in MS office suite
• Fluent English communication skills (minimum B2 level or equivalent)
• Excellent communication skills to provide clear and supportive information to non‑technical audience
• Committed to Service Delivery. Ability to work autonomously and to lead tasks assigned from the beginning to the end
• Ability to prioritise multiple tasks, be proactive and work under own initiative
• Team oriented with good documentation habits
• Quick learner and interested in new technologies

Nice to have skills

• At least 1 year of work experience in CRM tools (e.g. Salesforce) or in ERP / PSA tools.
• Knowledge in service management (ITIL or similar)
• Completed Salesforce certification would be a plus
• Experience working in an international company
• Familiar with IT ticketing systems

At GFT, we believe that diversity is one of our core pillars , and we foster an inclusive work environment based on cooperation and mutual respect. We provide equal opportunities to all individuals regardless of race, cultural background, gender, age, sexual orientation, gender identity, disability, or religious beliefs.

GFT has established and officially registered an Equality Plan , which outlines the measures to be implemented to achieve equal treatment and opportunities between women and men , and to eliminate any form of gender‑based discrimination, should it exist.

Join our global team!