Salesforce Crm Support Expert

CEVA Logistics; Madrid; Remote; EUR 98,000 - 196,000; Full time

Benefits offered by this job

Competitive salary with performance-re

Recognition programs

Internal and external training

Global employee networks

Employee Assistance Program (EAP)

Integrity Line

Regular team events and pension plan

Private medical insurance and family覆盖

Flexible benefits including meal or食物券

Life insurance

Job summary

Mercor is seeking Customer Support / Success Professionals for a fully remote contract position, offering an hourly rate of $80–$160. The role focuses on helping customers solve technical issues post-sale and improving document evaluation processes.

Ideal candidates hold a Bachelor’s degree, have 2+ years of relevant experience, and are fluent in English and Spanish. Applicants should be based in the United States, Europe, the UK, or Canada.

Qualifications

• Bachelor's degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.
• Based in the United States, Europe, UK or Canada.

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Customer Support Expert - Fully Remote | Upto $160/hr

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote

Role Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines
• Based in the United States, Europe, UK or Canada

Purpose of the Job

Primary responsibility is to help customers to solve technical issues (post sales).
Key assignments include:
+ Case Management: recording and tracking of all activities in CRM (Service Console) NEX and taking ownership of customer issues reported and seeing problems through to resolution
+ Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
+ Developing and maintaining technical Knowledge Base content
+ Timely communication to customers with focus on customer service and relationship building.
+ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Principal Responsibilities

• Provide technical support
• Build relationships with customers
• Test products & software
• Develop and share knowledge
• Coverage of Technical Support Helpdesk (Phones, mail, email and web support) for the specific BMS product portfolio
• Transfer product knowledge to internal staff of Sales Team and to Partners supporting related activities (trainings, technical articles, technical bulletins, webinars.)

Language Requirements

• Fluent in English and Spanish, verbal and in writing.

Technical Skills & Specific Knowledge Required

• Strong Customer Service & Technical support skills - ability to quickly gain customers trust and confidence.
• Degree in Energy, Electrical, Automation, Electronics, IT Engineering
• Knowledge of computers, electric & electronic concepts and devices
• Knowledge of BMS
• An interest in technology
• Experience with networks and connectivity
• Strongly preferred is a selection of the following competencies: Knowledge of HVAC applications; Knowledge about the Niagara technology by Tridium; Knowledge in field devices; Strong problem-solving skills - ability to quickly and correctly assess the impact, complexity and urgency of problems reported by customers; Driving license

Behavioral Competencies Required

• Growth and customer focus
• Gets results: Proactive and resourcefulAble to drive the activities necessary to bring tasks to conclusion Must be able to multi-task, prioritize and work independently as well as in a Team environment
• Communication skills: Excellent telephone skills Strong listening skills to really understand a customer problem or question Ability to present information clearly and concisely, in verbal and written forms.Ability to communicate and build relationships comfortably with customersExcellent writing skills. Much of the work will be written (email, documentation etc.)
• Champions Change, continuous improvement mindset
• Fosters teamwork and diversity, knowledge sharing mindset
• Attitude to travel and drive (less than 10%)

We Offer

• Salario competitivo, con revisiones periódicas en función de tu desempeño.
• Programas de reconocimiento
• Plataformas de formación internas y externas para impulsar tu aprendizaje y desarrollo profesional.
• Redes globales de empleados que te permitirán conectar, compartir experiencias y seguir creciendo profesionalmente.
• Programa de Asistencia al Empleado (EAP): servicio gratuito y confidencial de apoyo ante situaciones relacionadas con el trabajo, la vida personal o asuntos familiares.
• Línea de Integridad: canal seguro, privado y confidencial para comunicar de buena fe posibles incidencias o incumplimientos en el entorno laboral.
• Actividades periódicas de participación y conexión entre empleados, promoviendo un entorno de trabajo inclusivo y diverso.
• Plan de pensiones con aportaciones de la empresa, para ayudarte a construir tu futuro financiero.
• Acceso a seguro médico privado, incluido el reembolso de tratamientos hospitalarios previamente aprobados por la aseguradora.
• Beneficios flexibles adaptados a tus necesidades, incluyendo cheques o vales de comida, guardería y transporte, así como opciones de seguro médico para familiares.
• Seguro de vida con una amplia cobertura, ofreciendo protección financiera y tranquilidad para ti y tu familia

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital or familial status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**About Cigna Healthcare**
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries...