SalesForce Business Analyst

JR Spain; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global digital company is seeking a Salesforce Business Analyst in Barcelona, Spain. The role involves requirements analysis, design of functional solutions, and collaboration with project teams. Applicants should have at least 4 years of experience with Salesforce and must be fluent in English. The company offers a permanent contract and flexible working arrangements.

Servicios

Permanent contract

Flexible schedule

Certifications plan

Health insurance

Home office option

Flexible retribution

Formación

• Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles.
• Experience in functional design and implementation of Salesforce solutions.
• Oral and written fluent in English.

Responsabilidades

• Requirements analysis and functional solution design.
• Work in coordination with project teams.
• Generate functional documentation for completed projects.

Conocimientos

Salesforce administration

Business process analysis

Functional design

Agile methodology

Fluent English

Herramientas

Sales Cloud

Service Cloud

Marketing Cloud

Descripción del empleo

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Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.

Job Description

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Required Experience

• Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles.
• Experience in business process analysis and redesign.
• Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption
• Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.
• Experience with Agile methodology.
• Oral and written fluent in English.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.