Sales Executive - (Barcelona)

Emerald Stay; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa de hospitalidad busca un Ejecutivo de Ventas apasionado por los viajes, con habilidades excepcionales de comunicación y servicio al cliente. Serás responsable de responder a consultas, gestionar reservas y crear relaciones sólidas con los huéspedes. Se requiere experiencia en hospitalidad y fluidez en inglés, francés y español. La posición permite trabajo flexible y viajes ocasionales para conocer destinos. Se ofrece un ambiente de trabajo dinámico y oportunidades de crecimiento.

Servicios

Política flexible de trabajo desde casa

Formación

• Pasión por los viajes y por interactuar con las personas.
• Experiencia en hospitalidad o turismo, preferentemente en ventas.
• Habilidades de servicio al cliente y capacidad de ofrecer asesoría.

Responsabilidades

• Responder a las consultas de los huéspedes por teléfono, correo y whatsapp.
• Crear y enviar presupuestos a los huéspedes.
• Gestionar reservas confirmadas en Mews.

Conocimientos

Habilidades de comunicación

Atención al cliente

Organización

Conocimiento de deportes de montaña

Conocimientos de ventas

Descripción del empleo

Empresas: Emerald Stay

Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. To describe our workplace culture in a nutshell: were demanding and caring. As a team member, expect to be challenged, empowered and to grow through this professional experience. We are looking for a confident Sales Executive who enjoys talking to guests and will thrive in a dynamically changing environment.

RESPONSIBILITIES

• Responding to guest enquiries (direct, corporate and travel agency) via telephone, email and whatsapp.
• Engage with potential guests and build a relationship with them to help them understand Emerald Stays product and services.
• Create and send quotes, including extra services where required.
• Handle guest payments.
• Communicate quickly and effectively with guests and team members.
• Manage new confirmed reservations in Mews.
• Manage cancellations and amendments to existing bookings.
• Proactively follow up on quotes and try to encourage the guest to book with Emerald Stay.
• Reach out to previous guests to try and encourage them to book again.
• During busy periods, assist the operations team in ad-hoc tasks.
• Owner bookings – depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other projects.

KEY INFORMATION ON THE POSITION

Employment start: flexible, as soon as we find the right person. Office address: Talent Garden coworking – Carrer de Ramon Turró 169A, Barcelona. Work days and work hours may vary; we work in hospitality. You would work every other weekend and have days off during the week in lieu. We have a flexible home office policy: you’ll work at the office two days per week (Tuesdays and Wednesdays) – the rest of the time, it’s up to you. Occasional trips to learn about our destinations and properties which you’ll be selling.

RECRUITMENT PROCESS IN A NUTSHELL

1. Screening call
2. Case study
3. Video interview with our Sales Director and our Head of HR & Hospitality
4. Reference check

REQUISITOS

ABOUT YOU

• You are passionate about travel and you love interacting with people and can naturally establish great relationships.
• Experience in hospitality or tourism, preferably in sales.
• Good customer service skills and you are able to offer advice to match the right product to a guest’s needs.
• Strong communication skills (verbal and written communication, active listening, collaboration).
• You speak English, French and Spanish fluently; your writing skills are impeccable in these languages.
• You are organised, able to prioritise and work in an independent way with good time management skills.
• Your computer skills are excellent.
• You are flexible, open-minded and positive.
• Good knowledge of mountain sports, and good knowledge of the French Alps.

NICE-TO-HAVES

• Experience of sales.
• You speak German fluently.
• You thrive working towards targets.
• Good knowledge of Emerald Stay destinations.
• Willing to travel on an educational trip once per year to learn about some of our destinations and properties.