Sales Associate

POP MART; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading designer toy company is seeking a Sales Assistant for our Barcelona location. The role involves providing exceptional customer service and supporting daily operations. Candidates should have at least 2 years of retail experience, be fluent in Spanish and English, and possess strong communication and problem-solving skills. This position offers comprehensive training and a dynamic retail environment, perfect for those passionate about designer toys and customer interaction.

Servicios

Selected POP MART toys monthly

Bonus/commission scheme

Training and development programs

Regular team social events

Formación

• At least 2 years of experience in a retail or customer-facing role.
• Strong communication skills in Spanish and English.
• Proactive attitude and a passion for great customer service.

Responsabilidades

• Provide exceptional customer service and support daily store operations.
• Maintain a clean and organized store appearance.
• Handle payments and monitor stock availability.

Conocimientos

Fluent in Spanish

Fluent in English

Customer service

Retail experience

Effective communication

Attention to detail

Team player

Descripción del empleo

Sales Assistant

Job description : Industry : Designer toys and collectible pieces

Location : Pop Mart Barcelona

Job type :

Full-time / Part Time

Working Hours :

40 hours per week / PT

About POP MART

Founded in 2010, POP MART is a market‑leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top‑tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

For more information, please visit and our LinkedIn Career page.

What to Expect

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

Benefits

• Selected POP MART toys as appreciation gifts every month
• A structured bonus / commission scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events

The Role

We are looking for enthusiastic and customer‑focused Sales Associate to join our team in Barcelona! As a Sales Associate, you will play a key role in delivering an outstanding in‑store experience, supporting daily operations and representing the POP MART brand with energy and positivity. If you love designer toys and enjoy working in a dynamic retail environment, this is the perfect opportunity for you.

Key Responsibilities

• Provide exceptional customer service, helping customers discover and fall in love with our products
• Support the Store Manager in daily store operations
• Ensure the store is always clean, organized, and visually appealing
• Handle payments and follow correct procedures at the cashier point
• Monitor product availability and support stock management
• Help with inventory checks and prevent stock loss or damage
• Participate in new product launches and merchandising updates

Company Policies

• Follow all company policies and procedures
• Be a team player, supporting colleagues and contributing to a positive store environment
• Be available to work flexible shifts, including weekends and holidays

Required Qualifications

• At least 2 years of experience in a retail or customer‑facing role
• Fluent in Spanish and English, with strong communication skills
• A proactive attitude and a passion for delivering great customer service
• Ability to support sales goals and contribute to team performance
• Comfortable working in a fast‑paced environment, handling multiple tasks
• Reliable and well‑organized, with strong attention to detail
• Basic experience with cash handling and administrative tasks like scheduling
• Good time management and the ability to prioritize tasks efficiently
• A team player who brings positivity and helps motivate others

Desirable but Not Essential

• Experience in the toy or collectibles industry
• Knowledge of visual merchandising techniques
• Familiarity with retail management software and point‑of‑sale systems

Schedule

Monday to Sunday

Weekend availability

Experience

• Retail experience : 2 years (required)

Licence / Certification

• Right to Work in Spain (required)