RWVMM - Receptionist (Temporary)

Rosewood Villa Magna; España; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury hotel in Spain is seeking a candidate for a guest relations role. The ideal candidate will have experience in luxury hospitality, outstanding communication skills, and the ability to multitask. Responsibilities include managing guest accounts, handling reservations, and providing exceptional service. This position is crucial for ensuring a smooth experience for guests, making attention to detail and organizational skills essential.

Formación

• Some previous experience in a similar role, ideally in luxury hospitality.
• Ability to prioritize and organize tasks.
• High energy levels and exceptional communication skills are critical.

Responsabilidades

• Ensure a smooth experience for guests through administration.
• Act as the central communication center for the hotel.
• Manage guest accounts and daily audits.
• Handle room reservations and correspondence with guests.
• Assist guests with activities as needed.

Conocimientos

Communication skills

Attention to detail

Multitasking

Organizational skills

Herramientas

OPERA Cloud

Descripción del empleo

Job Description

We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask.

This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.

What you will do

• This role has a strong focus on administration to ensure a smooth experience for our guests.
• Being the central communication centre for the hotel.
• Collating guest accounts, balancing daily audits, answering telephones and general guest correspondence.
• Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests.
• Assisting guests with activities.
• Administration tasks to ensure the smooth running of the front office department and hotel.

What you will bring

As well as your passion for service delivery and for luxury hospitality, you will have :

• Some previous experience in a similar role, ideally within the luxury hospitality sector.
• The ability to multi-task, prioritize and organise.
• A high level of attention to detail and exceptional organisational skills.
• Knowledge and experience OPERA Cloud (or similar) would be an advantage, but not essential.
• High energy levels, attention to detail and exceptional communication skills are critical to your success.