Rooms Controller

The Ritz-Carlton; Tenerife; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A luxurious resort in Tenerife seeks a Rooms Controller to manage daily room assignments and ensure guest preferences are met. You will coordinate with Front Office and Housekeeping for seamless operations while monitoring room status and preparing VIP rooms. Ideal candidates are organized, detail-driven with experience in hotel operations, and fluent in English and Spanish. The role offers competitive salary, travel benefits, and opportunities for career growth within a prestigious hotel group.

Servicios

Attractive above-market salary

Travel benefits at Marriott hotels

Discounts on F&B

Corporate benefits program

Complimentary meals in employee restaurant

Career growth opportunities

Formación

• Experience in Front Office or Rooms Control roles.
• Ability to manage multiple priorities efficiently.
• Proficiency in English and Spanish, German is a plus.

Responsabilidades

• Manage daily room allocations ensuring guest preferences are met.
• Work closely with other departments for seamless operations.
• Monitor room status in real-time across systems.

Conocimientos

Outstanding organizational skills

Attention to detail

Strong problem-solving abilities

Team player

Excellent communication skills

Educación

Valid work permit for Spain

Herramientas

Hotel management systems (Opera or similar)

Descripción del empleo

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquillity where the sea, land and lush subtropical gardens blend with architecture inspired by Moorish design. With 462 rooms and suites spread across the vibrant Citadel and the exclusive Retreat, the resort offers spectacular views and unique experiences, alongside award-winning dining, multiple pools, a 2,500 m² Spa & Fitness Center and the largest Ritz Kids in Europe.

JOIN OUR TEAM!

Rooms Controller

Are you an organized, detail-driven and operationally focused professional? As a Rooms Controller, you will play a key role at the heart of our rooms operations. You will coordinate daily room assignments, ensuring every detail aligns with guest needs, preferences and expectations. If you enjoy planning, accuracy, cross-department communication and the satisfaction of flawless operations, we would be delighted to meet you!

Your responsibilities will include:

• Managing and optimizing daily room allocations, ensuring preferences, special requests and priorities are properly addressed.
• Working closely with Front Office, Housekeeping, Guest Relations and other departments to ensure seamless operations and a flawless guest experience.
• Monitoring room status (clean, inspected, out of order, occupied) and ensuring real-time accuracy across internal systems.
• Anticipating daily operational needs, especially during high occupancy, VIP arrivals, peak arrivals/departures and special events.
• Ensuring VIP room preparation meets The Ritz-Carlton Gold Standards.
• Reviewing and resolving discrepancies between Housekeeping and Front Office systems quickly and accurately.
• Strategically coordinating room upgrades based on availability, guest profiles and revenue opportunities.
• Participating in daily hotel operational briefings, providing key insights on room inventory.
• Facilitating effective communication across departments to avoid delays, inconsistencies or operational challenges.
• Maintaining high standards of quality, confidentiality and attention to detail in all records and processes.

What we are looking for:

• Outstanding organizational skills and the ability to manage multiple priorities efficiently.
• Exceptional attention to detail with strong problem-solving and decision-making abilities.
• Previous experience in Front Office, Housekeeping coordination, Rooms Control or similar hotel operations roles.
• Proficiency with hotel management systems (Opera or similar PMS is a strong advantage).
• Fluent in English and Spanish; additional languages, especially German, are highly valued.
• A proactive team player with excellent communication skills.
• Valid work permit for Spain.

How we inspire you:

• Attractive above-market salary and flexible compensation.
• “Explore Rate” travel benefits at over 9,500 Marriott hotels worldwide, extended to family, partner and parents.
• 20% F&B discount worldwide and 50% discount on the resort's culinary offering.
• Up to 75% off flights for residents of Tenerife to mainland Spain.
• Corporate benefits program with leisure and travel discounts.
• A special birthday surprise.
• A complimentary stay at the resort after your first year of service.
• 13th and 14th salary payments.
• Continuous development through our own corporate university.
• Career growth opportunities within an international company.
• Complimentary meals in the employee restaurant.
• Uniform and laundry service provided (where applicable).
• Internal events, employee celebrations and team-building activities.
• Participation in social responsibility programs.
• Comprehensive corporate medical care.

(All benefits and bonus programs are subject to internal regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.)

Interested?

Apply through MarriottCareers with your application documents.

Marriott International is an equal opportunity employer committed to a diverse and inclusive workforce.

At The Ritz-Carlton, our Ladies and Gentlemen create memorable experiences guided by our Gold Standards. Join a team where excellence, creativity and genuine care are part of every day.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.