Room Service Assistant Manager - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain is seeking an Assistant Room Service Manager to oversee in-room dining operations, ensuring exceptional service and guest satisfaction. You'll supervise staff, coordinate deliveries, and maintain high service standards. The ideal candidate will have experience in a supervisory role within Food & Beverage and proficiency in both English and Spanish. Full-time position with competitive salary and various perks including complimentary meals and accommodation at other hotels.

Servicios

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other hotels

Discounts at hotel restaurants

Possibility of accommodation and transportation to work

Formación

• Minimum 2 years of experience as Assistant Manager or Supervisor in Room Service or Food & Beverage.
• High level of spoken and written proficiency in English and Spanish.

Responsabilidades

• Oversee daily in-room dining operations ensuring exceptional service.
• Supervise staff and coordinate service and delivery.
• Ensure compliance with product rotation standards.

Conocimientos

Strong knowledge of in-room dining service standards

Proactive and detail-oriented approach

Strong conflict and crisis resolution skills

Effective communication skills

Multitasking ability

Educación

Professional / Technician degree in hotel/restaurant management

Herramientas

F&B systems

Descripción del empleo

About Four Seasons

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location: Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

The Assistant Room Service Manager supports the Room Service Manager in overseeing daily in‑room dining operations to ensure exceptional service, smooth workflow, and guest satisfaction. This role includes supervising staff, coordinating service and delivery, maintaining quality standards, and assisting with administrative tasks. The ideal candidate is a hands‑on leader with strong communication skills, a passion for hospitality, and the ability to motivate a team in a fast‑paced and guest‑focused environment.

What you will do

• Ensure that guests receive exceptional service reflecting the Four Seasons values, consistently creating a positive impact by passionately serving others, both internal and external customers.
• Support employees and colleagues to achieve common objectives, encourage change, promote learning, and share knowledge and experience to develop team skills.
• Make storeroom requisitions, balancing financial responsibility with operational and service needs.
• Assist in preparing purchase orders in the absence of the manager.
• Maximize and supervise resources to ensure efficient task performance, always avoiding misuse and waste, and teaching the proper care and use of equipment.
• Supervise compliance with product rotation standards (First In, First Out).
• Assist with inventories of equipment and operational products.
• Ensure timely, accurate, and elegant delivery and pickup of Room Service orders.
• Follow up on employees' training and ensure adherence to operational procedures and systems.
• Collaborate with the culinary and stewarding teams to guarantee seamless service and guest satisfaction.

What you bring

• Previous experience as Assistant Manager or Supervisor in Room Service or Food & Beverage.
• Strong knowledge of in‑room dining service standards and operations.
• A college degree specializing in hotel/restaurant management or equivalent experience is required.
• Ability to operate computer equipment and F&B systems.
• Proactive and detail‑oriented approach.
• Strong conflict and crisis resolution skills.
• Ability to multitask and prioritize workload efficiently.
• High level of spoken and written proficiency in English and Spanish.
• Assertive and effective communication skills.
• Proven interpersonal skills and a successful record of guest interaction.

Work Experience: 2 Years

Degree: Professional / Technician

Languages: Spanish / English

Language Ability: High

What we offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours

Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings, and weekends).