Robotics Service Sales Specialist

ABB; Valladolid; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Home office flexibility

Company phone

Learning & training opportunities

Career development

Job summary

ABB Robotics is seeking a Service Sales Manager to accelerate growth for the AMR Connected Care portfolio. You will work with local robotics and service sales teams to secure profitable service opportunities, acting as a global commercial specialist across the lifecycle of Connected Care solutions.

You will partner with product management, marketing, and technical support to drive recurring revenue, manage opportunities, and enable local teams with compelling customer value messaging.

Qualifications

• Degree in Engineering, Business Admin, Industrial Management or related field.
• Experience in service sales or lifecycle services within robotics/automation.
• Ability to develop commercial opportunities and Installed Base penetration plans.
• Understanding of service agreements and recurring-revenue models.
• Experience with CRM tools, preferably Salesforce.
• Professional proficiency in English; Spanish a plus.

Responsibilities

• Identify, qualify and develop AMR Connected Care opportunities across the Installed Base.
• Develop commercial agreements, lifecycle services, upgrades, and digital solutions.
• Maintain a robust pipeline with disciplined CRM forecasting and opportunity management.
• Support strategic customer engagements and multi-country service proposals with value messaging.

Skills

Service sales

CRM sales

Multiregional sales

Stakeholder management

Opportunity development

Education

Engineering degree

Business Administration degree

Industrial Management degree

Tools

Salesforce

CRM tools

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Service Sales Manager

Your Role And Responsibilities

In this role, you will help accelerate the growth of ABB’s AMR Connected Care business by supporting local Robotics and Service Sales organizations in developing and securing profitable service opportunities. You will act as a global commercial specialist for the AMR service portfolio, working closely with local sales teams, service organizations, product management and other key internal stakeholders. Your focus will be to increase Installed Base penetration, develop recurring service revenue and support the commercialization of Connected Care solutions throughout the AMR lifecycle.

The work model for the role is: Remote. The candidate will be based in Spain.

This role is contributing to ABB Robotics, AMR Connected Care.

Main stakeholders include local ABB Robotics Connected Care organizations, AMR Product Management, Marketing and Communications, Technical Support, Operations, Pricing and Commercial Excellence functions, as well as strategic AMR customers and partners.

You will be mainly accountable for:

• Supporting local ABB Robotics and Connected Care organizations in identifying, qualifying and developing AMR Connected Care opportunities across the Installed Base.
• Driving the commercial development of Connected Care agreements, lifecycle services, upgrades, retrofits, digital solutions and value-added service offerings.
• Building and maintaining a assigned pipeline of AMR Connected Care opportunities, ensuring disciplined follow-up, commercial forecasting and CRM opportunity management.
• Supporting strategic customer engagements, commercial negotiations and complex or multi-country service proposals while enabling local teams with customer-value messaging and sales materials.

This position reports to: AMR Connected Care Sales Manager.

Qualifications For The Role

• Knowledge in Engineering, Business Administration, Industrial Management or a related discipline.
• Experience in service sales, technical sales, business development or lifecycle services within robotics, automation, logistics or industrial technology.
• Ability to develop commercial opportunities, value propositions and Installed Base penetration plans with geographically distributed sales organizations.
• Understanding of service agreements, upgrades, retrofits, recurring-revenue models and the commercialization of digital or software-enabled lifecycle services.
• Experience working with CRM and commercial management tools, preferably Salesforce or an equivalent platform.
• Professional proficiency in English. Spanish nice to have.
• High communication and stakeholder-management skills, as well as change management, resilience, and strategic mindset.
• Availability for travel according to business and customer needs (60% of the time)

Preferred Experience And Competencies

• Experience with AMRs, AGVs, industrial robotics, warehouse automation or intralogistics.
• Previous exposure to global or regional sales organizations and matrix environments.
• Ability to translate technical service capabilities into measurable customer value.
• Customer and commercial orientation, consultative selling, stakeholder management, sales discipline, cross-cultural collaboration and the ability to influence without direct authority.

Our team dynamics

You will join a collaborative AMR Service Sales team focused on transforming the way ABB supports customers throughout the lifecycle of their autonomous mobile robot solutions. The team combines commercial, technical and digital capabilities and works across organizational and geographical boundaries to build a scalable, customer-focused and software-enabled Connected Care business.

What’s in it for you?

• Play a visible role in the development of ABB’s AMR Connected Care business.
• Work with innovative technologies in autonomous mobile robotics and industrial automation.
• Develop experience in service sales and recurring-revenue business models.
• Help customers improve the availability, performance and lifecycle value of their AMR installations.

Benefits

From well-being to retirement, ABB offers benefits that support every stage of your career.

• Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options..
• Company Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls.
• Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career.
• Career Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges!
• Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life.

More About Us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.

www.abb.com/robotics

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB).

www.abb.com

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.