Revenue Operations Manager

Busuu; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Free breakfast

Two free lunches per week

Private health insurance

Hybrid/Remote working model

Team social events

Job summary

Busuu is seeking a Revenue Operations Manager to align Marketing, Sales and Customer Success across the full customer lifecycle. You will own processes, onboarding, renewal and expansion while governing HubSpot setup and data quality.

The role blends systems know‑how with commercial thinking and hands‑on implementation. You will report to the Head of Revenue Operations, build scalable processes, and partner with Finance and Decision Intelligence to drive sustainable growth.

Qualifications

• Experience in Revenue Operations, Sales Operations or GTM Ops within SaaS/EdTech/subscription businesses.
• Understanding of Marketing, Sales and Customer Success workflows and handoffs.
• Ability to translate business needs into operational requirements and documentation.

Responsibilities

• Improve the customer lifecycle across Marketing, Sales, and Customer Success including onboarding and renewal.
• Lead marketing systems governance and HubSpot administration, ensuring data quality and integrations.
• Coordinate reporting and revenue processes with Finance and analytics teams.
• Create and maintain SOPs, playbooks and training to drive adoption of new tools and processes.

Skills

Cross-functional collaboration

Communication

Stakeholder management

Data storytelling

Process improvement

Tools

HubSpot

Salesforce

Dashboards

SQL basics

Job description

Job Description

About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

What does a Revenue Operations Manager do at Busuu?

You’ll bring Marketing, Sales and Customer Success together, making sure the processes and systems that support our customer lifecycle work effectively as one.

Reporting to the Head of Revenue Operations, you’ll take ownership of how these teams work together, from lead generation and pipeline creation through to onboarding, renewal and expansion. Acting as a trusted deputy, you’ll turn business needs into clear processes, improve how our teams operate and help build the foundations for sustainable growth.

This is a hands‑on role for someone who combines systems knowledge with commercial thinking and takes improvements through to implementation and adoption.

Your responsibilities:

Improve the customer lifecycle: Own processes and handoffs across Marketing, Sales and Customer Success, including lead progression, nurture, onboarding and renewal. Establish clear ownership and coordinate the operating process behind our target account list.

Lead marketing systems governance: Manage the handover of HubSpot from our external agency, document its setup and enable the Marketing team to take over day‑to‑day operations. Own standards for campaign tracking, taxonomy, integrations and data quality, and partner with Marketing on the HubSpot roadmap.

Coordinate reporting and revenue processes: Define reporting requirements for Marketing and Customer Success, working with Decision Intelligence on analytics and source-of-truth data. Partner with Finance to align operational workflows and revenue tracking with business needs.

Build consistent ways of working: Own Revenue Operations documentation, SOPs and playbooks. Train teams on processes and systems, and use AI tools where useful to improve workflows and efficiency.

What we’re looking for:

Essential

• 3-5 years' experience in Revenue Operations, Sales Operations, GTM Operations or a closely related Marketing Operations role within a SaaS, EdTech, subscription or technology business.
• A strong understanding of how Marketing, Sales and Customer Success work together across acquisition, conversion, retention and expansion.
• Practical experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
• Experience improving cross-functional processes and turning business needs into clear operational requirements.
• Strong communication and stakeholder management skills, including the confidence to challenge assumptions and influence without formal authority.
• Confidence working with dashboards and reporting, validating data and identifying the information teams need to make decisions.
• The ability to create clear, practical documentation and drive adoption of new processes and systems.

Desirable

• Experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management.
• Knowledge of campaign taxonomy, UTM tracking, attribution, integrations or data enrichment.
• Experience managing a technical handover from an external agency or vendor.
• Familiarity with SQL, data warehouses or business intelligence tools.
• Experience using AI to improve documentation, training or workflow automation.
• Experience in commercial or financial analysis, particularly in a subscription-based business.

At Busuu we want to ensure that you have access to some great benefits

• Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit.
• 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area.
• Great Private Health Insurance scheme
• We love to support our teams with their work-life balance so we offer flexible working hours, a hybrid and remote model of working.
• Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events.

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.

_If you like the sound of that, join us. We’d love to hear what you have to sa_y!