Revenue Enablement Specialist

Aircall.io, Inc.; Madrid; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Aircall is seeking a Revenue Enablement Specialist focused on the Account Management organization. You will deliver AM-specific training, 1:1 coaching, and enablement content, using AI tools to scale and personalize learning, while aligning with upmarket strategies and the AI product suite.

You’ll partner with Enablement, Product Marketing, and Revenue Operations to measure impact on retention and expansion, and drive continuous improvement in programs for tenured AMs.

Qualifikationen

• 3–5 years in a customer-facing, revenue-generating field role or in revenue/sales enablement
• A commercial, outcomes-oriented approach to enablement that drives retention and expansion
• You lead with AI in your work and enablement, with a view on where AI can push enablement further
• Excellent communication skills with the ability to deliver live and virtual sessions
• Ability to take defined programs and deliver them reliably and to a high standard
• Strong ownership of deliverables with timely and tight content/logistics
• You work well across teams and actively seek and act on feedback

Aufgaben

• Deliver ongoing AM-specific training and 1:1 coaching
• Take an AI-first approach to content creation, scaling coaching, and learning in the flow of work
• Land Aircall’s initiatives with AMs, adapting content for the AM audience
• Maintain and improve AM playbooks, process documentation, and talk tracks
• Define and track metrics connecting enablement to AM performance (adoption, ramp, retention, expansion)
• Run day-to-day AM enablement programming (scheduling, facilitation, materials prep)
• Host regular office hours and reinforcement touchpoints for in-flow questions
• Collaborate across Account Management, Enablement, Product Marketing, and Revenue Operations to align with GTM priorities

Kenntnisse

Field/Enablement experience

Revenue mindset

AI-first enablement

Coaching & facilitation

Enablement delivery

Organized & dependable

Collaborative & coachable

Jobbeschreibung

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the Role

We are looking for a Revenue Enablement Specialist dedicated to our Account Management (post-sales) organization — at a pivotal moment for the business. As Aircall moves upmarket, leans into an AI-first product strategy anchored by AIVA, and doubles down on a land-and-expand motion, our AMs are central to driving retention and expansion revenue, and this role keeps them ready for it.

Working closely with the Team Lead, Revenue Enablement, you will equip our tenured AMs with the skills, knowledge, and enablement they need to excel — delivering role-specific training and 1:1 coaching, maintaining the playbooks and content they rely on, landing our biggest product launches and strategic initiatives with the field, and measuring the impact of it all. You will take an AI-first approach to enablement itself, using AI to build, scale, personalize, and measure your programs. This is not a new-hire onboarding role; your focus is the continuous development, performance, and readiness of AMs already in their roles, in a fast-paced SaaS environment.

Key Responsibilities

• Role-specific training & 1:1 coaching: Deliver ongoing, AM-specific training and skill-building sessions (live and virtual), and provide 1:1 coaching to individual AMs, keeping tenured reps sharp on their roles, our product, and the behaviors that drive retention and expansion. This is reinforcement and continuous development, not onboarding.
• AI-first enablement: Take an AI-first approach to how enablement is built and delivered — using AI tools to create and personalize content, scale coaching, and make learning available in the flow of work.
• Strategic launch & initiative enablement: Partner with the broader Revenue Enablement and GTM Enablement teams to land Aircall’s most important initiatives with the AM org — including the move to AIVA and our AI product suite, the shift upmarket, and the land-and-expand motion — adapting central content and messaging for the AM audience and making sure it sticks in daily workflows.
• Playbook & content maintenance: Maintain, update, and improve the AM playbooks, process documentation, talk tracks, and enablement materials, keeping them accurate and easy to use as our product and motion evolve.
• Impact measurement: Define and track the metrics that connect enablement to AM performance — adoption, ramp, retention, and expansion — report on program effectiveness, and use what you learn to continuously improve.
• Program delivery & coordination: Run the day-to-day of AM enablement programming — scheduling, facilitation, materials prep, and follow-through — under the direction of the Team Lead, Revenue Enablement.
• Reinforcement & office hours: Host regular office hours and reinforcement touchpoints to embed learning and answer in-the-flow questions from the AM field.
• Cross-functional collaboration: Work across Account Management, Enablement, Product Marketing, and Revenue Operations to keep AM enablement aligned with broader GTM and revenue priorities.

Qualifications

• Field or enablement experience: 3–5 years either in a customer-facing, revenue-generating field role (Account Management, Customer Success, or sales) or in a dedicated revenue/sales enablement role. Experience in an enterprise/upmarket or a consumption-based SaaS business is a strong plus.
• Revenue mindset: A commercial, outcomes-oriented approach to enablement — you understand how AMs drive retention, expansion, and revenue, and you build and deliver enablement that moves those numbers, not just activity.
• AI-first approach: You lead with AI in your own work and in how you enable others — using AI tools to create content, scale coaching, personalize learning, and measure impact — and you have a point of view on where AI can push enablement further.
• Coaching & facilitation: Excellent communication skills, with the ability to deliver engaging live and virtual sessions, coach individual reps 1:1, and break down complex information into clear, actionable guidance for a field audience.
• Enablement delivery: Ability to take defined programs and content and deliver them reliably and to a high standard, with the developing judgment to improve them over time.
• Organized & dependable: Strong ownership of your own deliverables, managing them to deadline and standard with moderate direction while keeping content and logistics tight.
• Collaborative & coachable: You work well across teams, actively seek feedback, and act on it.

Why join us?

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.