Retail Operations Support 40h/w (m/f/x)

Financecolombia; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global fashion company based in Madrid is seeking a Retail Operations Support professional to enhance communication between stores and headquarters and improve operational processes. This full-time role requires a university degree in marketing or communication, strong analytical skills, and proficiency in Spanish and English. The candidate should be proactive and detail-oriented, eager to contribute to team success. Benefits include a performance bonus and health insurance.

Servicios

Annual salary

Performance Bonus

DKV health insurance

Formación

• Previous experience in operations, retail, or sales.
• Attention to detail and good knowledge about business expectations.
• Proactive with initiative to achieve KPIs.

Responsabilidades

• Act as the main point of contact between stores and head office.
• Ensure quality communication flow between headquarters and stores.
• Analyze and review business practices to optimize store operations.

Conocimientos

Excellent written and oral communication skills

Analytical thinking

Organizational skills

Ability to communicate in Spanish and English

Educación

University degree in marketing or communication

Master’s degree related to the position

Herramientas

Microsoft 365 (Word, Excel, PowerPoint)

Descripción del empleo

Overview

Retail Operations Support 40h / w (m / f / x)

HUGO BOSS Benelux B.V. CIA Madrid Spain Full-time P4

HUGO BOSS is currently looking for a Retail Operations Support full time for the Operations department in HUGO BOSS.

What you can expect

• Sales Support: Be the main day-to-day point of contact between stores and head office. Locate issues or improvement areas and find solutions with stakeholders. Grant and update sales system info. Check and support regular store orders to ensure efficient service. (Packaging, gifts, cards, stock, supplies and others.) Create, modify and validate access codes at the store software level.
• Communication: Ensure the quality and consistency of the communication flow between the headquarter and the stores (Newsletter, Sales Guidelines and sales calendar, communication packages and others). Coordinate weekly and monthly sales meetings between the Retail team and other departments involved. Manage the relationship with suppliers and partners.
• Processes & Projects: Analyze and review current business practices to ensure stores are effectively using systems, standards and processes and meeting business needs. Implementation of new procedures and guidelines based on company requests. Create, supervise and train retail teams in the various operational procedures and processes. Implement an omnichannel strategy and actively manage the topic in the market. Progress and follow-up of various projects. Be the contact person for selected Pilot projects in the market and facilitate their implementation and learning for the team. Coordinate project meetings for openings, closings, renovations of points of sale and ensure proper functioning. Organize and lead conferences, seminars and team events.
• Reports & Analytics: Monitor and analyze direct customer feedback. Update and create relevant reports to track performance indicators; KPIs. Update and track team budgets. Support Retail directors (Spain & Portugal) for ad hoc requests (e.g., reports & analysis of key statistics related to company performance, presentations and motivational levers for retail teams, organization of retail seminars, monitoring of results of challenges).

Note: Some items in the original description contained typos or phrasing inconsistencies which have been clarified here without changing the meaning.

Your profile

• University degree or bachelor degree in marketing, communication or similar. Master’s degree related to the position will be highly valued.
• Previous experience in operations, retail, sales or similar.
• Analytical, organized thinking and attention to detail; good knowledge about business and its expectations.
• Excellent written and oral communication skills; ability to communicate in Spanish and English (C1). Knowledge of a third language such as Portuguese is highly valued.
• Microsoft 365 (Word, Excel, PowerPoint).
• Be enthusiastic, confident and motivated; proactive with initiative to achieve KPIs. Ability to manage multiple requests and prioritize effectively. Adapt to new challenges.

Benefits

• Annual salary. Performance Bonus. Benefits in kind (clothing). DKV health insurance (1 year in the company).

We are a global company with an inclusive culture that embraces authenticity and individuality. We are committed to equal employment opportunity and strive to create an equitable work environment that helps everyone thrive. If you feel it’s time for a new challenge at HUGO BOSS, we look forward to speaking with you in a personal conversation.

Please contact Javier Jimenez Bolonio – Human Resources.

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be among the top 100 global brands. We love fashion and change fashion by working as a team to apply our knowledge, skills and experience to generate diverse ideas and solutions. Join our team of more than 19,000 employees worldwide and shape your future at HUGO BOSS!