Rental Sales Agent

Europcar Mobility Group Denmark; Derio; On-site; EUR 18,000 - 24,000; Full time

Job summary

Europcar Mobility Group is seeking a Rental Sales Agent at our Derio location to deliver exceptional service and maximize sales. You will be the first contact for customers, handling reservations, rentals, and upselling optional coverage, upgrades, and add-ons.

Ideal candidates have a background in sales, strong communication skills, and a customer-focused mindset. This entry-level role supports branch operations in a fast-paced environment within the Operations function.

Qualifications

• Sales experience in a dynamic environment.
• Ability to upsell optional products and services.
• Strong customer service and communication skills.
• Target-driven with capability to meet/exceed sales goals.
• Efficient in a fast-paced, customer-focused setting.
• Meticulous and reliable in all interactions.

Responsibilities

• Handle reservations and rental agreements with accuracy.
• Welcome customers and deliver exceptional service from start to finish.
• Maximize sales by offering coverage options, upgrades, and add-ons.
• Use consultative selling to highlight features and benefits.
• Comply with rental policies and procedures.
• Identify opportunities to enhance the rental experience.
• Support branch operations with additional tasks as needed.

Skills

Sales background

Product knowledge

Customer service

Sales orientation

Multitasking

Attention to detail

Team player

Tools

POS systems

Job description

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job description

Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales!

Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We're Looking For:

• Sales Background: Proven sales experience in a dynamic, fast-paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales-driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast-paced, customer-focused environment
• Attention to detail and a commitment to providing accurate and timely service

Ideal Experience

• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets
• Experience handling transactions and working with point-of-sale systems
• Familiarity with rental agreements or similar customer service documentation is a plus

Skills & Competencies

• Excellent interpersonal and communication skills
• Strong sales acumen and persuasive abilities
• High level of professionalism and reliability
• Ability to multitask and stay organized in a busy environment
• Attention to detail and accuracy in all customer interactionsTeam player with a positive, can-do attitude

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company's success. Enjoy opportunities for career development within a fast-growing company. If you're ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible,

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

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