Rental Agent

Europcar; España; Hybrid; EUR 19,000 - 27,000; Full time

Job summary

Europcar Mobility Group in Spain is seeking a Rental Sales Agent to deliver exceptional service and maximize sales. You will handle reservations and rental agreements with accuracy while ensuring every customer is welcomed and treated with respect.

The role focuses on maximizing sales opportunities by offering optional coverage products, vehicle upgrades, prepaid options and add-ons, while maintaining 100% policy compliance.

Qualifications

• Sales experience in a dynamic, fast-paced environment.
• Ability to offer optional coverage products, vehicle upgrades, and additional services.
• Strong customer service and professional communication.
• Sales-driven with a track record of meeting/exceeding targets.
• Ability to work efficiently and maintain attention to detail.

Responsibilities

• Handle reservations and rental agreements accurately and professionally.
• Ensure every customer is welcomed and treated with respect, delivering exceptional service.
• Maximize sales opportunities by offering optional coverage products, upgrades, and add-ons.
• Build rapport with customers using open-ended questions and overcome objections.
• Adhere to rental policies and procedures for compliant transactions.
• Assist customers by identifying additional services to enhance the rental experience.
• Support branch operations as requested by management.

Skills

Sales experience

Upselling

Customer service

Target driven

Fast-paced environment

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.**Europcar Mobility Group**At **Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.**Job description****Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!****Key Responsibilities:*** Handle reservations and process rental agreements with accuracy and professionalism.* Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.* **Maximize sales opportunities** by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.* **Utilize effective sales techniques** by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.* Adhere to all rental policies and procedures to ensure smooth and compliant transactions.* Assist customers by identifying any additional services or products that may enhance their rental experience.* Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.* Support branch operations by performing additional duties as requested by management.**What We’re Looking For:*** **Sales Background**: Proven sales experience in a dynamic, fast-paced environment.* **Product Expertise**: Skilled in offering optional coverage products, vehicle upgrades, and additional services.* Strong customer service skills and the ability to communicate professionally.* A sales-driven attitude with a focus on meeting and exceeding targets.* Ability to work efficiently in a fast-paced, customer-focused environment.* Attention to detail and a commitment to providing accurate and timely service.* Be part of a dynamic team that values customer satisfaction and professional growth.* Play a key role in enhancing the customer experience while contributing to the company’s success.* Enjoy opportunities for career development within a fast-growing company.If you’re ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible, apply today!We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.**Europcar Mobility Group** is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar(R)- a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar(R)- a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car(R), one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: