Rental Agent

Europcar-Mobility-Group; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group in Madrid is hiring a Rental Sales Agent to deliver exceptional service and maximize sales. This entry-level counter role focuses on welcoming customers, processing reservations and rental agreements, and ensuring a seamless experience.

You will actively promote optional coverage products, vehicle upgrades, prepaid options and add-ons, using effective sales techniques while adhering to rental policies and maintaining accuracy in all transactions.

Formación

• Previous sales experience in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to upsell and meet sales targets.
• Experience with POS systems is a plus.

Responsabilidades

• Handle reservations and rental agreements accurately.
• Welcome customers and deliver exceptional service.
• Maximize sales through upselling optional coverage and add-ons.
• Ensure compliance with rental policies and procedures.

Conocimientos

Sales

Customer service

Communication

Upselling

Herramientas

POS systems

Descripción del empleo

Europcar Mobility GroupAt Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.Job DescriptionJoin Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.Key ResponsibilitiesHandle reservations and process rental agreements with accuracy and professionalismEnsure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finishMaximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% complianceUtilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objectionsAdhere to all rental policies and procedures to ensure smooth and compliant transactionsAssist customers by identifying any additional services or products that may enhance their rental experienceProvide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental processSupport branch operations by performing additional duties as requested by managementWhat We’re Looking For:Sales Background: Proven sales experience in a dynamic, fast-paced environmentProduct Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional servicesStrong customer service skills and the ability to communicate professionallyA sales-driven attitude with a focus on meeting and exceeding targetsAbility to work efficiently in a fast-paced, customer-focused environmentAttention to detail and a commitment to providing accurate and timely serviceIdeal ExperiencePrevious experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectorsDemonstrated ability to achieve or exceed sales targetsExperience handling transactions and working with point-of-sale systemsFamiliarity with rental agreements or similar customer service documentation is a plusSkills & CompetenciesExcellent interpersonal and communication skillsStrong sales acumen and persuasive abilitiesHigh level of professionalism and reliabilityAbility to multitask and stay organized in a busy environmentAttention to detail and accuracy in all customer interactionsTeam player with a positive, can-do attitudeWhy Join Us?Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company’s success. Enjoy opportunities for career development within a fast-growing company. If you’re ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible, apply today!We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com