Remote Reservations Specialist

Believeadvertising; Portugalete; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading advertising firm is seeking a dependable Remote Reservations Specialist to manage reservations and provide exceptional service. This fully remote role involves processing booking requests, confirming arrangements, and maintaining accurate client records. Candidates should have over a year of experience in customer service or reservations, strong attention to detail, and excellent communication skills. Join and thrive in a collaborative remote team environment with opportunities for career growth.

Servicios

Competitive compensation

Performance-based incentives

Employee travel discounts

Formación

• 1+ years experience in reservations, customer service, or related administrative role.
• Strong attention to detail and commitment to accuracy in bookings.
• Excellent written and verbal communication skills.

Responsabilidades

• Receive and process reservation requests for flights and accommodations.
• Accurately enter booking details and confirm with suppliers.
• Manage payments, refunds, and necessary amendments.

Conocimientos

Attention to detail

Client-focused communication

Multitasking

Basic computer skills

Descripción del empleo

Were seeking a dependable Remote Reservations Specialist to manage reservations and deliver outstanding service from a fully remote environment. In this role youll process booking requests, confirm supplier arrangements, and act as a primary point of contact for clients and vendors. Youll play a key part in ensuring bookings are accurate, payments are processed correctly, and customers receive timely, professional support throughout the reservation lifecycle.

Key responsibilities

• Receive and process reservation requests for flights, hotels, ground transportation and activities.
• Accurately enter booking details into reservation platforms and confirm supplier confirmations and vouchers.
• Manage payments, refunds and booking amendments in line with company policy.
• Respond professionally to client inquiries via phone, email and chat; resolve routine booking issues and elevate complex matters.
• Monitor existing reservations for changes or disruptions and proactively communicate updates to clients and vendors.
• Maintain up-to-date client records, passenger manifests and reporting logs.
• Collaborate with internal teams and external suppliers to secure availability and ensure smooth fulfillment.

Requirements

• 1+ years experience in reservations, customer service, hospitality or a related administrative role preferred.
• Strong attention to detail and commitment to accuracy when handling bookings and transactions.
• Excellent written and verbal communication skills and a client-focused attitude.
• Ability to manage multiple tasks in a fast-paced remote environment.
• Basic computer skills required (Microsoft Office especially Excel and Word email and internet research). Familiarity with online booking/reservation systems, CRMs or payment platforms is an advantage.
• Reliable high-speed internet and a suitable home office setup.
• Flexibility to work occasional early/late hours to accommodate client or supplier time zones.
• Professionalism and discretion when handling confidential client and payment information.

Benefits

• Competitive compensation with opportunities for performance-based incentives.
• Fully remote role with flexible scheduling options.
• Opportunities for professional development and career growth within reservations and travel operations.
• Supportive, collaborative remote team culture and access to industry tools and supplier networks.
• Employee travel discounts and partner perks, plus standard benefits where offered (paid time off, health coverage, etc., subject to company policy).