Remote Oracle Fusion Cloud Support Analyst

Domino Printing Sciences; España; Teletrabalho; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

Domino Printing Sciences is seeking an Applications Support Analyst to join the Oracle Fusion Cloud project at an exciting stage, contributing to its implementation and evolution, and becoming a key member of the team supporting the platform long term.

You will join during the implementation of a new version of Oracle, providing functional expertise, supporting the project and helping connect business needs with technology.

Qualificações

• At least 2 years of experience as an Application Support Analyst or similar role involving end users.
• At least 2 years of experience with Oracle Fusion Cloud.
• Experience across multiple Oracle modules (implementation, consulting or support).
• Professional proficiency in English and Spanish.
• Strong analytical and problem-solving skills with a proactive customer focus.

Responsabilidades

• Investigating, analysing and resolving incidents and requests related to enterprise applications.
• Providing functional support across Oracle Fusion Cloud applications.
• Collaborating with internal teams and external partners to address incidents promptly.
• Managing escalations and following issues through to resolution.
• Maintaining and administering Oracle Fusion security roles and Data Access Sets.
• Creating and maintaining support documentation.

Conhecimentos

Oracle Fusion Cloud

Incident management

Analytical skills

Customer service mindset

Bilingual English/Spanish

Ferramentas

BI Publisher

SQL

Oracle Integration Cloud

Descrição da oferta de emprego

Domino Printing Sciences is seeking an Applications Support Analyst to join the Oracle Fusion Cloud project at an exciting stage, contributing to its implementation and evolution, and becoming a key member of the team supporting the platform long term.

You will join during the implementation of a new version of Oracle, providing functional expertise, supporting the project and helping connect business needs with technology.