Remote IOC Service Desk Analyst – 24/7

NTT; Barcelona; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global technology services leader is seeking a Service Desk Analyst (IOC Analyst) to be the first point of contact for clients. This remote role requires strong communication skills, ITIL knowledge, and the ability to work various shifts. Candidates must be fluent in English and Spanish and have at least one year of experience in a related field. NTT DATA embraces diversity and offers a supportive work environment where you can thrive.

Formación

• Fluent in English and Spanish.
• 1 year of experience in Technology and Call Center.
• Passionate about IT and methodical in ticket resolutions.

Responsabilidades

• Log, validate, and diagnose client requests.
• Provide first call resolution when possible.
• Ensure professional service quality is maintained.
• Work closely with resolver groups for updates.

Conocimientos

Attention to detail

Client focused

Verbal communication skills

Written communication skills

Team player

ITIL concepts

Educación

Technical Diploma or equivalent

ITIL v4 foundation certification

Descripción del empleo

A global technology services leader is seeking a Service Desk Analyst (IOC Analyst) to be the first point of contact for clients. This remote role requires strong communication skills, ITIL knowledge, and the ability to work various shifts. Candidates must be fluent in English and Spanish and have at least one year of experience in a related field. NTT DATA embraces diversity and offers a supportive work environment where you can thrive.