Remote Graduate Customer Success Manager

Canonical; Murcia; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A pioneering tech firm is seeking a Customer Success Manager to support customers, enhance documentation, and onboard new clients. This role focuses on delivering exceptional user experiences with the company's products, requiring customer-facing experience and a passion for technology. Compensation reflects geographical location and performance, featuring a remote work environment, annual bonuses, and a personal development budget. Contribute to a diverse and inclusive workplace where every application is considered fairly.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to meet colleagues

Formación

• Empathetic individual with a natural drive to help others.
• Passion for technology, infrastructure, and Ubuntu is essential.
• Ability to structure and update documentation effectively.

Responsabilidades

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers.
• Onboard new customers to our products and support processes.
• Engage with customers to ensure risk identification.

Conocimientos

Customer-facing experience

Empathy

Presentation skills

Organizational skills

Team player

Proficiency in multiple languages

Descripción del empleo

A pioneering tech firm is seeking a Customer Success Manager to support customers, enhance documentation, and onboard new clients. This role focuses on delivering exceptional user experiences with the company's products, requiring customer-facing experience and a passion for technology. Compensation reflects geographical location and performance, featuring a remote work environment, annual bonuses, and a personal development budget. Contribute to a diverse and inclusive workplace where every application is considered fairly.