Remote German Tech Support for Audio Equipment

SkillMatch Solutions; A distancia; EUR 18.000 - 21.000; Jornada completa

Descripción de la vacante

A leading technology support company in Barcelona is looking for a Remote Technical Customer Support Specialist fluent in German to assist customers with audio equipment issues. The role involves responding to inquiries, troubleshooting technical problems, and maintaining high customer satisfaction. Candidates should have strong IT skills, at least a year of experience in technical support, and possess excellent communication abilities. Join a dynamic team where your expertise can shine and grow in a supportive environment.

Servicios

Relocation assistance

Competitive benefits package

Flexible work hours

Formación

• Fluent in German (native level) and English (B2 level).
• Experience with Signal Path Connectivity and Audiovisual products is highly desirable.
• Minimum 1 year of experience in a customer service role, preferably in technical support.

Responsabilidades

• Respond to customer inquiries via telephone and email, logging details into the case management system.
• Utilize advanced technical knowledge to troubleshoot and resolve customer issues.
• Ensure all service requests are handled within agreed SLAs.

Conocimientos

Fluent in German

B2 level English

Strong IT skills

Teamwork

Problem Solving

Descripción del empleo

A leading technology support company in Barcelona is looking for a Remote Technical Customer Support Specialist fluent in German to assist customers with audio equipment issues. The role involves responding to inquiries, troubleshooting technical problems, and maintaining high customer satisfaction. Candidates should have strong IT skills, at least a year of experience in technical support, and possess excellent communication abilities. Join a dynamic team where your expertise can shine and grow in a supportive environment.