Remote French OR Italian OR Spanish Customer Support with relocation to Greece

Cross Border Talents; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global online community service provider is seeking a Customer Service Representative to deliver high-quality support and foster trust within the community. This role can be performed remotely from any location within Greece, offering flexibility and the opportunity to immerse in the local culture while contributing to the team. Ideal candidates will be empathetic and possess a strong command of French, Spanish, or Italian, alongside English. Competitive salary and performance bonuses are included as part of the compensation package.

Servicios

Competitive Salary

Performance bonus

Career development opportunities

Relocation support for candidates moving to Greece

Flexible working conditions

Formación

• Fluency in French, Spanish, or Italian at C1-C2 level.
• Proficiency in English at B2 level or higher.
• Strong attention to detail and data-driven mindset.

Responsabilidades

• Deliver empathetic and accurate user support.
• Analyze data to enhance workflows and user experience.
• Investigate and resolve user issues including account access.

Conocimientos

Empathy

Communication skills

Analytical skills

Problem-solving

Descripción del empleo

About the Role

Become part of a team that prioritizes empathy, excellence, and innovation!
We’re seeking a Customer Service Representative to support a global online community. In this position, you will help to create meaningful digital experiences by delivering high-quality, compassionate support to users around the world. Your role will be essential in fostering community trust and ensuring every user feels acknowledged, respected, and assisted. Enjoy the freedom of working remotely from anywhere in Greece, whether in a lively city or on a beautiful island and immerse yourself in the country's rich culture and stunning landscapes while advancing your career.

Key Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and elevate emerging or complex issues to the global team.

Requirements

• Language proficiency:
  • French OR Spanish OR Italian: C1-C2 level (native or near-native).
  • English: B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).

Compensation & Benefits

• Competitive Salary
• Performance bonus
• Work schedule: Monday–Sunday (8-hour shifts, 5 days/week, rotating).
• Relocation support: Assistance provided for candidates relocating to Greece.
• Career development: Continuous training, growth opportunities, and mentorship.
• Work environment: International, inclusive, and supportive workplace culture.
• Flexibility: Hybrid and adaptable working conditions.
• Location: Work remotely from anywhere within Greece

Why Join Us

Be part of a diverse, forward-thinking team committed to shaping safe and positive online spaces. Here, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.