Remote Dutch CX Agent — Multichannel Support

Digital Customer Care Company; Madrid; A distancia; EUR 50.000 - 70.000; A tiempo parcial

Descripción de la vacante

A global contact center company is seeking a Customer Service Agent to join their remote team. The ideal candidate must be fluent in Dutch at least C1 level and possess excellent communication skills. This role involves answering customer inquiries via multiple channels including live chat and phone. Candidates should be capable of multitasking and demonstrate proficiency in various software applications. Attractive compensation of 10-15 euros gross per hour, along with bonuses based on performance.

Servicios

Flexible working hours

Contribution to electricity, internet, and telephone expenses

Annual bonus based on performance

Professional training and development opportunities

Formación

• Fluent in Dutch at C1 level with excellent spelling and grammar.
• Strong demonstrable experience with the Internet and cloud applications.
• Ability to handle multiple chats simultaneously and work independently.

Responsabilidades

• Answer customer questions via chat, phone, and email.
• Provide excellent customer service and resolve issues.
• Conduct multiple chat conversations simultaneously and manage communication effectively.

Conocimientos

Excellent communication skills

Fast typing (more than 300 keystrokes per minute)

Ability to multitask

Strong interpersonal skills

Proficiency in Dutch (at least C1 level)

Descripción del empleo

A global contact center company is seeking a Customer Service Agent to join their remote team. The ideal candidate must be fluent in Dutch at least C1 level and possess excellent communication skills. This role involves answering customer inquiries via multiple channels including live chat and phone. Candidates should be capable of multitasking and demonstrate proficiency in various software applications. Attractive compensation of 10-15 euros gross per hour, along with bonuses based on performance.