Regional / District / Area Manager

Jordan martorell s.l.; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading retail company in Madrid is seeking a Store Operations Manager to oversee daily operations and enhance customer experiences across store locations. The role involves monitoring sales performance, supporting store teams, and ensuring operational compliance. Ideal candidates will have proven experience in store management, strong data analysis skills, and be fluent in both Spanish and English. This full-time position offers a dynamic work environment with training and development opportunities.

Formación

• Proven experience in store operations and sales performance.
• Ability to analyze sales data and implement improvements.
• Experience in recruiting and training retail staff.
• Strong understanding of inventory control and retail compliance.

Responsabilidades

• Oversee daily operations of store locations in Spain.
• Monitor sales performance and implement strategies.
• Support store teams with merchandising and product launches.
• Ensure compliance with operational policies and regulations.
• Conduct regular store audits for performance assessment.
• Assist in recruitment and training of store staff.

Conocimientos

Store operations management

Sales performance management

Customer experience enhancement

Data analysis

Visual merchandising

Fluent in Spanish and English

Herramientas

Microsoft Excel

Microsoft PowerPoint

Retail analytics tools

Descripción del empleo

Full time - Temporary (Contrato de Sustitución por Baja) Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. POP MART is a fast-paced company with a young and multicultural team where you can expect to: Receive structured customer service, retail operations, and product training Comprehensive training and development programs Regular team social events

Responsibilities

• Oversee daily operations of all existing and upcoming store locations in the Spanish market, ensuring efficiency, service quality, and operational excellence
• Monitor sales performance, analyse trends, and implement strategies to optimise revenue and profitability
• Support store teams in executing merchandising plans, product launches, and marketing campaigns
• Ensure compliance with operational policies, company SOPs, and local retail regulations
• Conduct regular store audits to assess performance, service quality, and operational efficiency
• Assist in recruiting, onboarding, and training store-level staff, ensuring alignment with POP MART’s service standards
• Manage inventory flow and stock levels, ensuring optimal product availability

Qualifications

• Proven experience in store operations, sales performance management, and customer experience enhancement
• Ability to analyse sales data and implement strategic improvements
• Experience in recruiting, onboarding, and training retail staff
• Strong understanding of visual merchandising, inventory control, and retail compliance
• Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools
• Immediately available or short notice period is highly preferred
• Familiarity with the Spanish retail market and flagship store operations
• Experience in supporting new store openings and retail expansion projects
• Fluent in Spanish and English