Receptionist Team Leader

Shanti-Som Wellbeing Retreat; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A boutique wellness retreat in Madrid seeks a Reception Team Leader dedicated to ensuring an exceptional guest experience. Responsibilities include leading the reception team, managing check-ins and guest communications, and closely coordinating with other departments. Ideal candidates have hospitality experience, are fluent in English, and possess strong communication skills. This full-time role in a serene, inspiring environment involves rotating shifts and offers opportunities for professional growth.

Servicios

Opportunities for growth and ongoing training

Calm work environment surrounded by nature

Being part of a passionate team

Meaningful relationships with guests

Formación

• Previous experience in hospitality, ideally in boutique hotels or wellness retreats.
• Confidence in communication and a positive, adaptable attitude.
• Own vehicle required as the location is not accessible by public transport.

Responsabilidades

• Lead the reception team, ensuring professional guest journeys.
• Coordinate closely with other departments for personalized guest experiences.
• Manage check-ins, check-outs, reservations, and payments accurately.

Conocimientos

Hospitality experience

Fluent in English

Communication skills

Flexibility

Guest-focused mindset

Herramientas

PMS (Property Management System)

Descripción del empleo

About Shanti‑Som Wellbeing Retreat

Shanti‑Som Wellbeing Retreat is a boutique wellness retreat set in the peaceful hills of Andalucía, Spain. With just 15 rooms, we offer an intimate and highly personalised experience focused on health, wellbeing, and inner balance.

More than a hotel, Shanti‑Som is a true retreat, offering structured wellness programmes including weight loss, detox, yoga, Pilates, relaxation, and holistic wellbeing. Through daily classes, meditation, guided hikes, spa treatments, and one‑to‑one nutritional and fitness guidance, our mission is to help guests unwind, reset, and achieve Shanti—inner peace—through a genuine and inspiring holistic experience.

Your Mission

As Reception Team Leader, you will be a key point of contact for the Shanti‑Som experience, leading by example at the front desk and ensuring a warm, intuitive, and professional guest journey from arrival to departure. This is a hands‑on role focused on service excellence, coordination, and supporting the reception team through positive leadership and best practices.

Key Responsibilities

• Bringing best practices to the reception team by identifying opportunities to improve workflows, communication, and guest service standards
• Coordinating closely with Spa, Wellness, Housekeeping, and Food & Beverage teams to ensure smooth daily schedules and personalised guest experiences
• Be the primary escalation point for guest feedback, requests, and concerns with professionalism, empathy, and efficiency
• Maintaining high standards of organisation, attention to detail, and brand presentation at reception
• Be the welcoming face for guests, ensuring each arrival feels like coming home
• Manage check‑ins, check‑outs, reservations, and payments accurately and timely
• Educate and inspire guests to explore the full range of treatments and services
• Help maintain a calm, beautiful, and pristine space that reflects our high standards
• Step in to support other departments as needed, including the Restaurant and Wellness centre.

What You Bring

• A natural warmth and presence—someone who knows how to make people feel seen and supported
• A deep care for cleanliness, comfort, and atmosphere
• Confidence and clarity in communication
• Flexibility and availability across mornings, evenings, and weekends
• A love for learning and a genuine passion for health and wellbeing.

Requirements

• Previous experience in hospitality, ideally in boutique hotels or wellness retreats
• Fluent in English; additional languages are a plus
• Confident with PMS and general administrative tools
• Positive, adaptable, and guest‑focused mindset
• Own vehicle required (location not accessible by public transport).

Why Join Us?

• Full‑time permanent contract (40 hours / week) with rotating shifts
• Immediate start
• A calm and inspiring work environment surrounded by nature
• Opportunities for growth and ongoing training
• Being part of a close‑knit, passionate team dedicated to guest wellbeing
• Work in a breathtaking environment that feels more like a sanctuary than a workplace
• Be part of a high‑vibe, purpose‑driven team that supports and uplifts each other
• Build meaningful relationships with guests who deeply value what we do
• Enjoy a culture that celebrates authentic human connection and joy in service

Application Process :

If you are a warm, proactive person who loves creating meaningful guest experiences in a serene and purposeful environment, we would love to hear from you!

Interested candidates are invited to submit their resume to

[e-mail]