Provider Claims Representative

Cigna; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global health service company is looking for a detail-oriented professional for claims processing. This role requires examining medical expense claims, ensuring accuracy in data entry, and maintaining strict confidentiality. The ideal candidate will have a degree in a relevant field and must be proficient in English, with additional language knowledge considered a plus. The position offers a hybrid work model and various benefits including private medical insurance and flexible working hours.

Servicios

Long-term contract

Hybrid working model

Flexible start times

Comprehensive benefits package

Formación

• Proficiency in English is required.
• Degree or equivalent experience in accountancy, mathematics, administration, or relevant fields.
• Familiarity with additional European or Asian languages is a plus.

Responsabilidades

• Process and assess medical expense claims maintaining confidentiality.
• Collaborate with supervisors to manage unclear claims.
• Ensure accurate data entry and monitor compliance with timelines.

Conocimientos

Analytical thinking

Attention to detail

Team collaboration

Numerical aptitude

Technical skills

Educación

Degree in accountancy or relevant field

Descripción del empleo

Job Description Summary

We are seeking a detail-oriented professional to deliver administrative and business services within the Claims department. This role involves examining and processing paper and electronic claims, determining whether to return, pend, deny, or pay claims in line with company policies. You will adjudicate claims, settle with claimants according to policy provisions, and verify completeness and validity by comparing applications and provider statements with policy files and records.

You will interact with agents and claimants via mail to correct errors, resolve omissions, and investigate questionable entries. Most issues are routine in nature. A solid understanding of claims processes and operating procedures is essential. Work is performed under clearly defined guidelines and close supervision.

About Us

Cigna Corporation is a global health service company dedicated to improving the health, well‑being, and peace of mind of those we serve. We provide healthcare products and services, as well as group disability, life, accident, and international insurance—directly to individuals and through employers and intermediaries.

YOUR MISSION

Perform critical analysis and processing of medical expense claims within established turnaround times.

Key Responsibilities

Claims Processing

• Assess and process medical expense claims while maintaining strict medical confidentiality.
• Ensure accurate data entry into PC and mainframe applications.
• Apply analytical and critical thinking in cost management and process optimisation.
• Monitor workload to maintain chronology and processing timelines, taking corrective action as needed.
• Collaborate with the Supervisor on unclear claims and suggest process improvements.
• Strive for high-quality claims handling, accurate reimbursements, and timely transactions.

Collaboration

• Communicate dossier details accurately to internal stakeholders.
• Identify procedural irregularities and elevate to the Supervisor.
• Raise concerns or sensitivities promptly.
• Contribute to a positive and cooperative team environment.

Skills and Knowledge

Education

• Degree or equivalent experience (e.g., accountancy, mathematics, foreign languages, administration).

Languages

• Proficiency in English is required.
• Knowledge of additional languages such as Russian, Polish, Chinese, German, Dutch, French, Italian, Portuguese, or other European and Asian languages is an advantage.

Core Skills

• Decision-making: Ability to take appropriate action based on available information.
• Numerical aptitude: Comfortable working with numbers.
• Accuracy: Committed to error‑free data input.
• Discipline: Adheres to procedures and document flows.
• Efficiency: Balances quality and productivity effectively.
• Teamwork: Works collaboratively within a team.
• Technical skills: Quick to learn and use office applications.
• Discretion: Handles confidential medical information responsibly.

What We Offer

• Long-term contract
• Hybrid working model: Work from home 4 days per week and 1 day from our Madrid office (shuttle bus provided).
• Flexible start times: Choose between 07:00 and 09:30 (Monday to Friday, morning intensive shift).
• Comprehensive benefits: Private medical and dental insurance, life assurance, educational development programmes, foreign language scholarships, and flexible compensation options.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.