Project Manager - Manager

Omega CRM, A Merkle Company; Madrid; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading digital solutions company in Madrid is seeking a Project Manager to oversee various aspects of CRM projects. The ideal candidate will have at least 3 years of experience in CRM implementation and be adept in agile methodologies. This role includes managing client relationships, project progress, and team tasks while ensuring project objectives are met. Permanent contract with benefits including health insurance and home office opportunities.

Servicios

Permanent contract

Home Office

Health insurance

Formación

• 3 years participating in end-to-end CRM implementation processes.
• Experience working with agile methodologies (SCRUM, Jira, etc.).
• Medium – high level of English.

Responsabilidades

• Provide support in the pre-sales tasks of assigned accounts.
• Assign and supervise team tasks.
• Manage project progress to ensure deadlines, scope, and budget.
• Facilitate change requests and provide visibility to clients.
• Lead project demos for the client and manage customer satisfaction.

Conocimientos

CRM implementation

Agile methodologies

English proficiency

Herramientas

Jira

Descripción del empleo

Overview

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager.

Responsibilities

Provide support in the pre-sales tasks of assigned accounts : solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.

Assign and supervise team tasks, managing assignments, vacations, and absences during the project.

Manage project progress to ensure deadlines, scope, and budget are met.

Facilitate change requests to ensure all parties are informed of schedule and budget impacts.

Provide visibility of project progress to the client and Customer Success Manager (CSM). Alert operations management of potential deviations. Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.

Lead project demos for the client.

Lead the resolution of issues arising from project implementation.

Lead the relationship and pursue customer satisfaction regarding the project.

Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.

Responsible for sending customer satisfaction surveys regarding the project.

Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Qualifications

3 years participating in end-to-end CRM implementation processes.

• Experience working with agile methodologies (SCRUM, Jira, etc.).
• Medium – high level of English.

Benefits

Permanent contract.

Home Office. You decide and we support you.

Health insurance.

About Omega CRM

Professional development : Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‑to‑end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

Values

At Omega CRM, we believe in growth through people – guided by our values.