Project Manager Customer Success (Francés - Inglés -Español)

ORQUEST; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A tech company specializing in AI solutions is seeking a Project Manager to join their Customer Success Team in Madrid. You will be responsible for managing projects, ensuring client satisfaction, and optimizing customer experiences. The ideal candidate should have over 5 years of experience in software development, fluency in French, English, and Spanish, and a strong ability to meet deadlines. The company offers a flexible compensation plan and a hybrid work model.

Servicios

Flexible compensation plan

Medical and dental insurance

Flexible schedule and hybrid work

International team environment

Formación

• 5+ years experience as a Project Manager in software development or solution deployment.
• Previous customer success experience is preferred.
• Professional level in French, English, and Spanish.

Responsabilidades

• Manage Customer Success department projects and monitoring them.
• Identify growth opportunities and develop strategies for clients.
• Build relationships with stakeholders and ensure customer satisfaction.

Conocimientos

Project Management

Customer Success

Bilingual in French, English, and Spanish

Analytical skills

Team management

Descripción del empleo

About Us :

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing CS department projects: identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

Responsible for Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc.

Identify growth opportunities and optimize existing and potential channels.

Develop customized strategies adapted to each client and context, responding to the client's business objectives.

Work with the product team to adapt the product to the customer's needs.

Ensure the projects are implemented within contractual obligations and regulatory requirements.

Prioritizing and managing team tasks to ensure client commitments are met.

Build strong relationships with stakeholders and focus on their satisfaction to manage the customer relationship.

Analyze customer adoption and usage of the product and offer strategic advice on maximizing and increasing results by utilizing the solution effectively.

Establish and monitor business KPIs using the appropriate tools for proper measurement.

Achieving established goals through continuous optimization of results.

Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

Experience working as a Project Manager for at least 5 years in software development and / or solution deployment projects.

Previous experience in customer experience / success or equivalent.

Professional level in French, English and Spanish.

Able to meet deadlines and tasks effectively.

Why join us

The flexible compensation plan includes a base + variable salary. Medical and dental insurance in addition to your income as well as other benefits.

Because people are our most important asset, so we take good care of our team.

Because you will be surrounded by an inspiring international team of smart, open-minded, and passionate professionals.

Because we offer flexibility, trust, and ownership: We’re strong believers that what matters most are results: flexible schedule & hybrid working.