Product Technical Support Engineer (Advance level)

Nexthink; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Product Support Engineer in Madrid. The ideal candidate will have at least four years of technical support experience, strong communication skills, and a deep understanding of Linux and Windows environments. This role involves providing Level 1 and Level 2 support, troubleshooting, and collaborating with teams to resolve customer issues. The company offers a competitive compensation package, health insurance, unlimited vacation, and a hybrid work model.

Servicios

Permanent Contract

Competitive compensation package including Stock Options

Private Health Insurance (Sanitas)

Daily meal vouchers of 11 EUR

Flexible Hours and unlimited vacation

Gym subscription reimbursement up to 25 EUR per month

Reimbursement for English & Spanish classes

Regular company and team events

Relocation package for international hires

Formación

• At least four years of technical support experience.
• Excellent written and verbal communication skills in English.
• Consolidated experience in troubleshooting Linux server-side applications.
• Good knowledge of Windows OS.
• Good understanding of cloud technologies such as Azure or AWS Microservices.
• Consolidated experience in virtualization systems and network administration.
• Very strong orientation towards customer service.
• Curiosity and strong attention to details.

Responsabilidades

• Level 1 and Level 2 support for customers and partners all around the world.
• Direct handling of the troubleshooting phase including phone communication and remote sessions with stakeholders.
• Constant tracking of every request from beginning until its resolution.
• Take part in follow-up meetings with different teams for resolution.
• Update, maintain and enhance the knowledge base.

Descripción del empleo

As a Product Support Engineer/Technician you will be handling the support level 1 and level 2 requests around the Nexthink solution and its different components. You will be based in our branch office in Madrid having a hybrid model (3 days per week going to the office) and you will report to the Service Delivery Manager - EMEA.

The candidate must have a previous experience in technical support and should be willing to work in team while also being autonomous, ready to learn and open to feedbacks coming from his peers and superiors. She/he should be feeling a high sense of ownership of the domain he/she is responsible for.

Job Duties

• Level 1 and Level 2 support for customers and partners all around the world
• Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
• Constant tracking of every request from the beginning until its resolution
• Take part in follow‑up meetings with the different teams of the organization involved in the resolution of a given topic
• Update, maintain and enhance the knowledge base

Qualifications

• At least four years of technical support experience
• Excellent written and verbal communication skills in English
• Consolidated experience in troubleshooting Linux server‑side applications
• Good knowledge of Windows OS
• Good understanding of cloud technologies such as Azure or AWS Microservices is a plus
• Consolidated experience in virtualization systems and network administration
• Very strong orientation towards customer service
• Curiosity and strong attention to details

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real‑time analytics, automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

Check what we offer

• Permanent Contract and a competitive compensation package (Stock Options also included).
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• Hybrid work model balancing office and remote work with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company‑paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit cookies soft drinks and protein shakes at the office.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up‑to‑date information we recommend checking with your Recruitment Partner.

Remote Work

No

Employment Type

Full‑time

Key Skills

Document Controlling,Cost Accounting,Business Administration,Database,Art

Experience

years

Vacancy

1