Product Owner - Disruption

Flight Centre Travel Group; Barcelona; A distancia; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Flight Centre Travel Group in Barcelona seeks a Product Owner to own our AI- and data-powered disruption early-warning system. You will work hands-on with engineering to transform real-time disruption signals into trusted alerts for travellers and operations, shaping a proactive product with data-driven decision making.

The role emphasizes agile product ownership, collaboration with Tech Leads, and delivering meaningful outcomes in a fast-paced environment.

Formación

• Strong written specification and requirements documentation skills.
• Hands-on experience working with APIs and data.
• Working understanding of evaluating AI-driven features and balancing accuracy trade-offs.
• Experience writing acceptance criteria for AI-enabled products and services.
• Strong aptitude for working with data quality and data integrity challenges.
• Experience using Agile and Scrum methodologies.
• Exposure to travel disruption management, reservation data, anomaly detection, or alerting systems is highly advantageous.
• Degree in Technology, Data, or a related field preferred.

Responsabilidades

• Own and groom the product backlog, ensuring priorities are aligned to real disruption patterns and operational needs.
• Write user stories and acceptance criteria covering software quality, AI performance, alert accuracy, timeliness, and safe fallback behaviour.
• Partner closely with the Tech Lead, engineers, and QA teams to validate delivery outcomes and model performance.
• Manage and reduce alert fatigue, ensuring alerts remain trusted, relevant, and actionable.
• Drive production readiness, including clear operational guidance for support and operations teams.
• Lead new alert types and data integrations from pilot phases through to full deployment.
• Maintain continuous feedback loops with users and stakeholders who receive and respond to alerts.
• Monitor delivery metrics and model-health metrics, including accuracy, coverage, and timeliness.
• Identify and escalation model degradation risks early.
• Translate product strategy and real-world disruption patterns into clear, development-ready requirements.
• Make sound, informed in-sprint decisions whilst escalating critical issues when required.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Conocimientos

Specification writing

Agile & Scrum

APIs & data

AI feature evaluation

Data quality & integrity

Stakeholder communication

Educación

Degree in Technology or Data

Descripción del empleo

PRODUCT OWNER - DISRUPTION

Job no: 532377
Brand: FCM
Work type: Full time, Remote
Location: Barcelona
Categories: Digital and Technology

We're looking for a Product Owner to own our AI- and data-powered disruption early-warning system, designed to proactively identify travel risks before they become problems. This is a hands-on, technically demanding role where you'll work closely with software engineering teams to transform real-time disruption signals into alerts that travellers and operational teams can trust and act on. You'll help shape a product with a genuinely proactive and protective mission, leveraging data, AI, and operational insight to improve customer experiences. If you're passionate about agile product ownership, data-driven decision-making, and delivering meaningful outcomes, this is an exciting opportunity to make a real impact.

KEY RESPONSIBILITIES

• Own and groom the product backlog, ensuring priorities are aligned to real disruption patterns and operational needs.
• Write user stories and acceptance criteria covering software quality, AI performance, alert accuracy, timeliness, and safe fallback behaviour.
• Partner closely with the Tech Lead, engineers, and QA teams to validate delivery outcomes and model performance.
• Manage and reduce alert fatigue, ensuring alerts remain trusted, relevant, and actionable.
• Drive production readiness, including clear operational guidance for support and operations teams.
• Lead new alert types and data integrations from pilot phases through to full deployment.
• Maintain continuous feedback loops with users and stakeholders who receive and respond to alerts.
• Monitor delivery metrics and model-health metrics, including accuracy, coverage, and timeliness.
• Identify and escalation model degradation risks early.
• Translate product strategy and real-world disruption patterns into clear, development-ready requirements.
• Make sound, informed in-sprint decisions whilst escalating critical issues when required.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• 3 to 4 years' experience as a Product Owner or Business Analyst within an agile delivery team.
• Strong written specification and requirements documentation skills.
• Hands-on experience working with APIs and data.
• Working understanding of evaluating AI-driven features and balancing accuracy trade-offs.
• Experience writing acceptance criteria for AI-enabled products and services.
• Strong aptitude for working with data quality and data integrity challenges.
• Experience using Agile and Scrum methodologies.
• Exposure to travel disruption management, reservation data, anomaly detection, or alerting systems is highly advantageous.
• Degree in Technology, Data, or a related field preferred.

Applications close: 30 Nov 2026 Romance Standard Time