Product Owner - Customer Portal

myhrabc; Madrid; Presencial; EUR 55.000 - 85.000; Jornada completa

Descripción de la vacante

World Courier, a Cencora company, seeks a Product Owner to lead customer portal platforms and define a clear backlog. You will work with engineering, design, and QA to translate business needs into user stories and acceptance criteria.

You will own global portals, China-specific experiences, and event-driven tracking, while exploring future mobile opportunities and AI-enabled features for a seamless, self-serve customer journey.

Formación

• Strong experience as a Product Owner in agile environments.
• Understanding of digital portals or customer-facing applications.
• Ability to balance strategic priorities with continuous delivery and operations.
• Strong stakeholder engagement across business and technology teams.

Responsabilidades

• Own backlog for customer portal platforms with clear prioritization and agile delivery.
• Translate business needs into well-defined user stories and acceptance criteria.
• Drive delivery across Global Customer Portal, China portal, and event-driven tracking.
• Collaborate with Product Group Manager and other Product Owners to align roadmaps.

Conocimientos

Product Owner

Agile

Stakeholder management

Digital platforms

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Our team members are at the heart of everything we do. At World Courier (a Cencora company), we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Why this role matters

Customer portals are central to how customers interact with World Courier-placing orders, tracking shipments, and accessing critical logistics information. This role ensures that our customer portals evolve into integrated, consistent, and user-centric digital experiences, reducing reliance on manual interactions and enabling scalable, self-service capabilities across regions and markets.

A key measure of success will be the ability to drive customer adoption of digital channels, increasing usage of portal-based interactions and reducing dependency on manual, email- and phone-based processes.

What you'll do

• Product Ownership & Delivery Co-own and manage the product backlog for customer portal platforms, ensuring clear prioritization aligned to business and customer outcomes. Drive delivery in an agile environment, working closely with engineering, design, and QA teams in your squad Translate business needs into well-defined user stories and acceptance criteria.
• Product Scope & Evolution Own product delivery across: Global Customer Portal platform China-specific Customer Portal Shipment event-driven tracking and communications Future mobile application opportunities
• Continuously enhance portal capabilities to support: Order placement, including packaging selection Customer visibility and tracking transparency Event-driven notifications and communications Document exchange Pricing and invoicing Chat-based customer support and assistance Agentic AI features that help customers complete portal tasks and navigate next-best actions
• Alignment & Collaboration Co-own the product vision and roadmap, working closely with the Product Group Manager and working in a "two-in-a-box" model with the business Product Manager. Collaborate closely with the Customer Integrations Product Owner to ensure seamless end-to-end customer experiences across the products. Align with peer Product Owners and Product Group Managers to support cross-product initiatives and dependencies.
• Continuous Improvement & Innovation Stay abreast of emerging technologies, digital experience trends, and competitor capabilities in customer portals and logistics platforms. Help lead the team into AI-enabled product development by identifying practical use cases, shaping AI-informed product features, and embedding responsible, value-driven AI thinking into product delivery. Small enhancements and usability improvements Platform upgrades and modernization Security and compliance improvements

What we're looking for

You'll thrive in our team if you: Have a passion for creating intuitive, customer-facing digital experiences that make complex processes feel simple Bring creativity, fresh thinking, and a willingness to challenge convention in pursuit of better solutions Are energized by the opportunity to exceed customer expectations through thoughtful, innovative product experiences

Experience that will help you succeed

• Strong experience as a Product Owner in agile environments.
• Strong understanding of digital platforms, portals, or customer-facing applications.
• Ability to balance strategic priorities with continuous delivery and operational needs.
• Strong stakeholder engagement skills across business and technology teams.
• Experience working in globally distributed and matrixed organizations
• Experience in a regulated environment such as healthcare logistics, is highly desirable
• Demonstrated ability to lead teams into AI-enabled product development, translating emerging AI capabilities into practical product opportunities and delivery approaches.

What success looks like in this role

Customer-facing portals that increasingly differentiate World Courier from competitors through intuitive, high-value, globally consistent digital experiences Strong alignment with integrations and backend systems, enabling seamless customer journeys. Continuous delivery of incremental value through enhancem