Product Expert

JR Spain; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading technology company in Madrid is seeking a Product Expert to provide technical support and guidance for their networking solutions. The ideal candidate has over 7 years of experience in networking environments, strong expertise in Linux system administration, and excellent problem-solving skills. You will support product deployment, assist customers, and work closely with R&D teams. Fluency in English is required, and experience with Docker and Kubernetes is a plus.

Formación

• 7+ years of experience in networking LAN/WAN environments.
• 4+ years of experience providing technical support for leading operators.
• Fluent level of English.

Responsabilidades

• Support professional services during product deployment.
• Provide excellent, dedicated and proactive support service.
• Develop tools for product monitoring and analysis.

Conocimientos

Networking LAN/WAN environments

Technical support

Linux system administration

CRM systems

Scripting languages

Kubernetes

Educación

Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent

Herramientas

System monitoring tools

Networking products (Routers, Switches, Firewalls)

Docker

RESTful API

Descripción del empleo

**Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. This is an opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier1 network operator grade devices **What we’re looking for: ** A **Product Expert** who acts as a Subject Matter Expert, providing support to our clients. You'll be part of a team that constantly adapts to new technologies, implements new solutions and systems, and provides support for cloud and virtualization solutions of the Allot products. **Requirements**: **What you’ll do**: - Support the professional Services during product deployment and specific customer environments - Provide excellent, dedicated and proactive support service - Use creative problem-solving skills to help customers implement the required solution. - Follow up with customers to verify solutions are successful and achieve the desired impact. - Perform deep problem investigation into system logs and behavior - Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations - Working with R&D and Product departments to solve issues, design features, and be a part of the products life cycle - Develop tools to help Support and our customers with product monitoring and analysis **What you should have**: - +7 years of experience in networking LAN/WAN environments - At least 4 years of experience providing technical support for leading operators - Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses - Experienced in customer care working with CRM systems - Expert in Linux system administration and operation - Experience with systems and network monitoring tools - ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks - Good knowledge of K8S - Scripting ability especially Linux bash - Fluent level of English **Advantage** - Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc. - Mobile data/cable operators’ knowledge - Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation. - Software development on Linux environments - Knowledge of docker containers / Kubernetes concepts - experience is a big advantage - Experience with RESTful API (JSON structure) - Knowledge of kafka BUS concepts and how to debug - Programming skills, scripting languages & build tools: Python/Perl/Bash. - DevOps experience.