Product Engineer Amb Anglès — Formació I Suport Tècnic

Etalentum; Tarragona; Remote; EUR 90,000 - 120,000; Full time

Job summary

CrowdStrike is seeking a Corporate Sales Engineer to support the German Corporate Team, deploying and demonstrating Falcon to prospective customers. You will deliver technical demonstrations, learn new attack techniques, and translate customer requirements into tangible security value.

Working closely with sales and pre-sales, you will articulate the technical message, run POVs with success criteria, and manage the evaluation process to a successful conclusion while continually upskilling in the

Qualifications

• Proven track record in technical roles with self-direction.
• Exceptional communication to technical and business audiences.
• Strong problem-solving in complex technical challenges.
• Strong technical acumen to rapidly evaluate architectures and identify vulnerabilities.
• Demonstrates curiosity and drive for continuous learning and growth.
• Bachelor's degree in Computer Science or equivalent.
• Proven experience utilizing AI technologies to enhance decision-making.
• Native fluency in German and English.

Responsibilities

• Own and develop the technical champion in the opportunities.
• Deliver technical product presentations & demonstrations.
• Articulate the CrowdStrike technical message where required.
• Ask open and challenging discovery questions to uncover needs.
• Run Proof of Values (POV) with approved success criteria.
• Collaborate with Product Management as liaison for key accounts.
• Learn and test cyber security attack techniques against the Falcon platform.
• Provide informal training to the Corporate team on CrowdStrike technology.
• Serve as our customers' primary contact for feedback and resolution of issues.

Skills

Technical experience

Communication skills

Analytical thinking

Security knowledge

Learning mindset

German & English

Education

Bachelor's degree in Computer Science

Job description

Corporate Sales Engineer - German (Remote)

Spain - Barcelona
Germany - Remote
Full time
R30247
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

CrowdStrike is seeking a Corporate Sales Engineer to be part of the team. You will be responsible for changing what the security market and customers believe is possible with our next-generation endpoint cyber security technology. This role will be supporting the German Corporate Team in deploying, configuring and demonstrating CrowdStrike's security platform (Falcon) to prospective customers. This includes creating and delivering technical demonstrations of the products, learning new hacking attack techniques and testing them within the CrowdStrike platform, gathering customer technical requirements, creating evaluation test plans, working through Proof of Values (POV) with prospects and managing the evaluation process to a successful conclusion. CrowdStrike is a fast paced, innovative, exciting company, with a fun and collaborative working environment. Success as a team comes from ensuring the customer gets the best experience with the right people at the right stage. You will be working with a wide range of customers, partners and from both sales and pre-sales, so being able to articulate the functionality, value and benefits of our solutions is a critical success factor. Working closely with the Sales teams, providing the deep technical expertise which they require to deliver the right solution to their customers, prospects and partners is an integral part of this role. To be successful in this role you are required to continuously upskill and learn both technically and commercially while continually staying current on the latest trends in the industry.

What You'll Do

• Own and develop the technical champion in the opportunities.
• Deliver technical product presentations & demonstrations.
• Articulate the CrowdStrike technical message where required.
• Ask open and challenging discovery questions that help uncover pain and drive requirements.
• Run Proof of Values (POV) with approved success criteria demonstrating the benefits and value of the platform.
• Collaborate with the Product Management team as a liaison for key accounts and their technical product requirements.
• Learn and test different cyber security attack techniques against the CrowdStrike Falcon platform.
• Provide informal training to the Corporate team on CrowdStrike technology and competitive messaging.
• Serve as our customers' primary point of contact for feedback and resolution of issues that require assistance from the Support team.

What You'll Need

• Proven track record in technical roles (support, consulting, or systems engineering) with demonstrated self-direction and organizational excellence
• Exceptional communication abilities, delivering clear and impactful presentations to both technical and business audiences
• Advanced problem-solving capabilities, with demonstrated success in analyzing and resolving complex technical challenges under pressure
• Strong technical acumen with ability to quickly evaluate complex architectures and identify security vulnerabilities and optimization opportunities
• Demonstrates intellectual curiosity and competitive drive, with passion for continuous learning and professional growth
• Bachelor's degree in Computer Science or equivalent practical experience
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Native fluency and business level German and English

Bonus Points

• Technical understanding of incident response, computer forensics, network administration and management and endpoint security including anti-virus solutions.
• Malware analysis experience and Cybersecurity expertise a plus.
• MEDDIC/Value Selling Aware

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

Make an Impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your Day at NTT DATA

The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
• Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
• Identifies problems and errors prior to or when they occur.
• Logs all such incidents in a timely manner with the required level of detail with all the necessary.
• Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge, Skills and Attributes

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
• Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required Experience

• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Workplace Type

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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Full time

Date Posted

??

Country

Spain

Location

Robledillo 9, 28003 MADRID, Spain

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