Privacy & Process Improvement SME, People Team

SITA Group; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción del empleo

Overview

WELCOME TO SITA

We’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our technological and communication innovations are the backbone of the global air travel industry.

You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. Want to be part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

This role sits within the People Team (HR) and focuses on our People processes, data and systems. We are looking for a Privacy, Governance & Process Improvement SME to become our single, accountable point of expertise for the compliant, well‑governed and secure management of HR data and systems — and the person who improves how our People processes actually run. Today these responsibilities sit informally across the team.

You’ll lead the People-side privacy program within established privacy and compliance procedures, and you’ll apply a process analysis and Lean mindset to our ways of working. Payroll, Benefits and our AI‑enabled services are where that effort is concentrated.

You’ll work within a layered data model — partnering with Data Owners, Data Stewards, Center of Excellence, Process Leads while you lead the programmatic work: guiding retention, running assessments, documenting standards and ensuring diligent process execution.

• Work across teams — collaborate closely with HR, IS, Privacy, Legal, Compliance and Procurement, locally and globally.
• Own the governance agenda — be the go‑to expert for privacy, security and AI governance across People Team systems.
• Make the processes better — analyze, map the as‑is, remove waste and manual hand‑offs, and redesign how Payroll, Benefits and People Ops work day to day.
• Become the knowledge hub — consolidate expertise from Global Process Owners, document it, and train the wider team to embed governance and standard ways of working.
• Get things done — we need someone with drive who takes an initiative from definition through execution to a measured result, not someone who hands over a report and stops.

Regulatory scope: you’ll ensure our People data and systems stay compliant with GDPR, SOC2 / ISO and the EU AI Act, alongside our internal data retention frameworks.

WHAT YOU WILL DO

Data Privacy & Retention

• Own and manage OneTrust assessments and workflows for all People Team processes, ensuring GDPR and local compliance.
• Lead the definition and enforcement of data retention policies per HR data domain (compensation, talent, workforce, payroll, benefits).
• Handle privacy requests, data subject requests and assess new and existing systems — including AI-enabled ones — for privacy and security risk.
• Own the privacy side of vendor onboarding and offboarding within the People Team: due diligence, privacy review and approved hosting sign-off.
• Coordinate with Data Owners and Data Stewards on the execution of privacy obligations, including personal file (P‑file) governance across entities, subsidiaries and joint ventures.

Security, Compliance & Audit

• Lead SOC2 and ISO compliance activities for HR‑owned systems and applications.
• Be the face of HR system audits — work with internal and external auditors, provide evidence, prepare mitigation plans and drive the agreed remediation with stakeholders.
• Run the regular control checks that follow from audit findings, so remediation stays in place rather than lapsing after closure.

Process Analysis & Improvement

• Document the as‑is process end to end with the teams doing the work, making hand‑offs, workarounds, manual steps and duplicated effort visible.
• Baseline before you change: capture handling time, volumes, rework and error rates so improvement can be evidenced rather than asserted.
• Design the to‑be process with Global Process Owners and local teams — standard work, clear ownership, fewer hand‑offs, controls built in rather than bolted on.
• Apply Lean thinking: waste identification, root‑cause analysis, pilot and scale. Fix the process before automating it.
• Document to a high standard: SOPs, process maps, standards and controls — written so someone else can run the process without you.
• Own the improvement backlog, translate process change into system requirements, and support testing, UAT and adoption with IS and vendors.
• Track and report the realised benefit — effort saved, cycle time, ticket volume, error reduction — against what was estimated.

AI Governance

• Support the rollout of AI initiatives within the People Team, ensuring alignment with the EU AI Act and internal policies.
• Register and risk‑classify AI use cases, and evidence human oversight before go‑live.
• Monitor AI adoption and related risks, and manage change governance for new AI tools and capabilities.
• Maintain a working understanding of how our People systems are integrated and where data flows between them, including payroll and local vendors.

Knowledge Consolidation & Training

• Partner with Global Process Owners to consolidate knowledge and continuously improve processes across the People Team.
• Design and deliver training, documentation and change management to process owners, Data Stewards and the wider team.

Project & Stakeholder Management

• Support the onboarding of newly acquired companies from a privacy and compliance perspective, establishing the compliance framework as part of M&A projects.
• Lead cross‑functional initiatives in the privacy, governance and process improvement space, owning the full lifecycle from definition through execution to ongoing monitoring.
• Maintain regular connects with IS, Legal and Compliance stakeholders, and deliver reporting on privacy, governance and improvement matters.

Qualifications

• 5+ years’ experience in data privacy / GDPR, ideally within an HR or People data environment.
• Strong knowledge of data privacy and governance frameworks: GDPR, SOC2, ISO, the EU AI Act and data retention.
• Hands‑on experience working with internal and external auditors — providing evidence and driving mitigation plans to completion.
• Experience documenting an as‑is process, redesigning it and evidencing the result — not only writing recommendations; process mapping, preparing SOPs, and translating business needs into clear standards.
• Familiar with HR systems, processes and applications; experience with OneTrust or LeanIX is a strong plus.
• Preferred: experience in process improvement, project management or IT governance.
• Preferred: exposure to M&A integration and establishing compliance frameworks.
• Lean or continuous improvement capability; Lean / Six Sigma training (Green Belt or equivalent) desirable.
• Comfortable with data — able to pull, structure and interpret process and system data (Excel, Power BI or similar) to find where the effort and errors sit.
• AI literacy — understands agentic solutions, how to evaluate their output, and the governance obligations that come with them.
• Bachelor’s degree in a relevant field (business, IT, information management) or equivalent experience.
• Manages complexity — makes sense of complex information to solve problems and find root causes.
• Communicates and collaborates effectively — engages HRLT, IS, Legal and external vendors with credibility and tact.
• Takes initiative — spots what needs doing without being asked, proposes the fix and drives results.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world‑class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International ‑available to all employees‑to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.