Post-Booking Experience Lead

Vueling Airlines SA; Viladecans; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading low-cost airline in Viladecans is seeking a Product Manager to enhance the post-booking customer experience. The ideal candidate will have over 5 years of experience in product management, software development, and a strong command of both English and Spanish. Responsibilities include managing digital touchpoints, collaborating on product features, and utilizing customer insights for continuous improvement. This position offers a dynamic work environment with a focus on teamwork and professional development.

Servicios

Staff travel discounts

Flexible working model

Positive working atmosphere

Formación

• Minimum of 5 years of experience related to Product Management, Software Development, or AI Product Development.
• Proficient in English and Spanish (C1 level).

Responsabilidades

• Manage post-booking flows and digital touchpoints across customer channels.
• Develop product vision and collaborate with stakeholders to define features.
• Analyze customer feedback to identify pain points and improvements.
• Coordinate with teams for timely product delivery and user-centric designs.

Conocimientos

Product Management

Software Development

Data Analysis

UX/UI Design

Team Collaboration

Educación

Bachelor’s degree in Engineering, Business, Marketing, Statistics, Computer Science, Communications, Economics

Descripción del empleo

A leading low-cost airline in Viladecans is seeking a Product Manager to enhance the post-booking customer experience. The ideal candidate will have over 5 years of experience in product management, software development, and a strong command of both English and Spanish. Responsibilities include managing digital touchpoints, collaborating on product features, and utilizing customer insights for continuous improvement. This position offers a dynamic work environment with a focus on teamwork and professional development.