People Ops Specialist — Hr, Recruiting & Onboarding

Air Apps; Barcelona; Remote; EUR 40.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Zusammenfassung

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics across EMEA. You will explain complex technical issues to healthcare professionals, start-up specialists, and field service engineers, while coordinating with stakeholders in a remote, globally distributed team.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree with 4+ years of robotics or motion-control experience, fluent in Portuguese,

Qualifikationen

• Bachelor's or master's in biomedical, electrical, or mechanical engineering.
• Minimum 4 years of relevant experience, or 2 years with higher degree.
• Medical degree with technical skills is acceptable.

Aufgaben

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues and request field service when needed.
• Collaborate with other service specialists to troubleshoot complex requests.
• Perform technical activities with judgment and own continuous improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional on-site training domestically and internationally.
• Work hours 08:00-16:30 CET; on-call 7AM-7PM with rotation.

Kenntnisse

Portuguese

English

Italian

Robotics experience

Motion control

Analytical skills

Organization

Software troubleshooting

Ausbildung

Bachelor's or Master's in biomedical engineering

Tools

Robotics hardware

Jobbeschreibung

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote

Heerlen, Limburg, Netherlands

Madrid, Madrid, Spain

Milano, Lombardia, Italy

Lisboa, Lisboa, Portugal

Full time

R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR.

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

Work Life Balance

This role is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

EEO Statement

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Additional Benefits

• Competitive Salary and flexible Benefits Package.
• Healthcare, Dental and Vision.
• Retirement savings plan including company matching.
• Paid time off, holidays and flexible work arrangements.
• Employee assistance program and wellness initiatives.

Contact

For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email.