Patient Access & Registration Specialist (PRN)

Intuitive Health; Navarra; Presencial; EUR 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Intuitive Health is seeking a Patient Access Advocate to greet patients, verify insurance, register visits, collect payments, and coordinate with care teams in a fast-paced healthcare environment.

The role emphasizes friendly customer service, accuracy in electronic health record data entry, and strict HIPAA compliance. This PRN position offers day/mid shifts and requires reliability and strong communication skills.

Formación

• Minimum typing speed of 50 wpm.
• Flexibility to work 1–2 shifts per week.
• Effective communication and customer service skills.
• Collaboration and teamwork abilities.
• Patient-focused approach.
• Technical capacity and computer literacy.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• High school diploma or GED.
• A minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skill, including the ability to add, subtract, multiply and divide.

Responsabilidades

• Greet patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow-up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Conocimientos

Typing 50 wpm

Flexibility

Communication skills

Collaboration

Patient focus

Technical capacity

Microsoft Office (Word, Excel, Outlook

Healthcare experience

Insurance verification

Medical terminology & billing basics

Educación

High school diploma or GED

Descripción del empleo

Intuitive Health is seeking a Patient Access Advocate to greet patients, verify insurance, register visits, collect payments, and coordinate with care teams in a fast-paced healthcare environment.

The role emphasizes friendly customer service, accuracy in electronic health record data entry, and strict HIPAA compliance. This PRN position offers day/mid shifts and requires reliability and strong communication skills.