Partner Success Manager – Onboarding & Portals

Vistaprint; Barcelona; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading design and marketing partner is seeking an Account Manager to manage the onboarding process and maintain partnerships with small businesses. The ideal candidate will excel in customer service while navigating a dynamic work environment. Responsibilities include educating partners on solutions, managing multiple priorities, and ensuring timely payment collection. Proficiency in German and English is essential, alongside the ability to build rapport and resolve issues effectively. This role offers an inclusive, remote-first work culture and growth opportunities.

Servicios

Remote-first company

Inclusive community

Opportunities for growth

Formación

• Fluent in German and English.
• Strong customer service skills.
• Willingness to learn and grow.
• Ability to handle ambiguous situations.

Responsabilidades

• Implement onboarding aspects for partners.
• Manage relationships with existing partners.
• Educate partners on marketing products.
• Research and identify product offerings.
• Proactively manage customers with unpaid invoices.

Conocimientos

Excellent verbal and written communication skills in German

Excellent verbal and written communication skills in English

Aptitude for resolving customer issues

Ability to build rapport with customers

Descripción del empleo

A leading design and marketing partner is seeking an Account Manager to manage the onboarding process and maintain partnerships with small businesses. The ideal candidate will excel in customer service while navigating a dynamic work environment. Responsibilities include educating partners on solutions, managing multiple priorities, and ensuring timely payment collection. Proficiency in German and English is essential, alongside the ability to build rapport and resolve issues effectively. This role offers an inclusive, remote-first work culture and growth opportunities.