Operations Specialist

Omega CRM, A Merkle Company; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Madrid is looking for an Operations Specialist to oversee consulting projects and optimize profitability. This position requires 3–5 years of experience in project management and consulting, ideally within CRM or technology services. The candidate will monitor project budgets, support decision-making, and work with multidisciplinary teams. The company offers a permanent contract, flexible schedule, health insurance, and opportunities for professional development, among other perks.

Servicios

Permanent contract

Flexible Schedule

Health insurance

Formación

• 3–5 years of experience in consulting or technology implementation.
• Proven project management and client management experience.
• Experience in a multi-client PMO environment.

Responsabilidades

• Monitor profitability and expectations of CRM consulting projects.
• Manage project budgets and ensure optimal resource allocation.
• Identify areas for operational improvement and propose solutions.

Conocimientos

Advanced Excel / Google Sheets skills

Project management methodologies (PMI, Agile, PRINCE2)

Experience with Power BI or Tableau

Analytical ability

Strong communication skills

Herramientas

Salesforce

Microsoft Dynamics 365

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Operations Specialist.

The Operations Specialist combines a solid management background with hands-on experience in consulting projects and CRM solution implementation. The ideal candidate will be responsible for overseeing the overall approach and profitability of projects. This role is key to ensuring the viability of each project by optimizing resources (commercial, operational, and technological) and supporting strategic and tactical decision-making.

Responsibilities

Project Management and PMO :

• Monitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery.
• Manage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands-on approach is required.
• Coordinate with the commercial team to manage client expectations.

Planning and Budgeting :

• Collaborate with the technical leadership (CTO) to ensure focus on project efficiency.
• Manage and control project budgets, ensuring optimal allocation of resources and personnel.

Operational Performance Analysis :

• Work with the Operations team to focus on project contribution margin, resource utilization, and process efficiency.
• Identify areas for operational improvement and propose solutions to optimize the profitability of the project portfolio.

Support to Management and Project Leaders :

• Provide advice to management and project leaders for decision-making, acting as a strategic partner and leader.
• Collaborate with the Solutions leadership to provide feasibility analysis for new projects and partnership proposals, anticipating financial and implementation risks.

Experience :

• Proven experience of at least 3–5 years in a role with similar responsibilities in the consulting or technology implementation services sector.
• Demonstrated experience in project management and client management.
• Valuable : Specific experience in implementing CRM solutions (Salesforce or Microsoft Dynamics 365) or ERP in commercial areas.
• Experience in a multi-client PMO environment, with the ability to manage and report on a portfolio of simultaneous projects.

Skills :

• Advanced Excel / Google Sheets skills (pivot tables, financial models).
• Experience with management software, CRM, and Business Intelligence tools (Power BI or Tableau).
• Knowledge of project management methodologies (PMI, Agile, PRINCE2, etc.).
• Functional knowledge of databases and data governance.
• Analytical ability and strategic vision for decision-making.
• Strong communication and collaboration skills with multidisciplinary teams.
• Demonstrated proactivity, results orientation, and the ability to work under pressure in a project environment.
• Drive, change management, and initiative.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development : Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

<>Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.